Philadelphia Marriott Downtown is a large and busy hotel conveniently located in the heart of Philadelphia. It offers clean and well-appointed rooms, making it a suitable choice for both business and leisure travelers. Guests appreciate the hotel's proximity to local attractions such as Reading Terminal Market and Chinatown. The lobby is vibrant and bustling, reflecting the hotel's popularity, especially during events like local university graduations. Customer service receives mixed reviews. While some guests highlight the exceptional service provided by staff, particularly a bartender named Anthony and the Front Desk Manager, others express frustration with issues such as blocked entrances during conferences and slow elevator service. Additionally, there are complaints regarding room amenities, with some guests noting the lack of standard services like room service and breakfast. Problems with air conditioning in some rooms have also been reported, although staff were quick to respond with assistance. Overall, while the Philadelphia Marriott Downtown has its challenges, it remains a reasonable option for travelers seeking a central location and a clean room, especially when considering the vibrant atmosphere and nearby dining options.
Very friendly. Clean rooms. Food was fair. Much better than the W
June 2026
Room was spacious. Beds were soft. Great location. So much to do within walking distance. The staff were very friendly and made us feel right at home.
June 2026
The hotel is beautiful. It is a bit of a walk if you are staying on the side over the convention center. The rooms are very nice. The staff was amazing. EVERY single staff member was delightful. Truly a great experience and would recommend staying here.
