The PHILADELPHIA — Post Office is a local branch noted for its very hard working, friendly, and helpful staff. Employees are described as going above and beyond, with specific praise for being knowledgeable, professional, and kind, especially in handling passport applications and transactions. The location is convenient, open late, and offers self-service options on weekends. However, the post office is terribly short staffed, leading to real burn out and sometimes long wait times or less friendly service. While many customers report getting in and out in a timely manner, the need for more staff is frequently mentioned, as available stations often go unmanned. Despite challenges, the staff remains super helpful.
I had an 815 appointment for a passport, arrived early, and didn't finish until 915
February 2026
Karif was super helpful and noticed all the small details to make sure that my passport application was executed properly. Went above and beyond! Would recommend
January 2026
This is by far the most reliable USPS I have been to in the city…extended hours, friendly staff, highly recommend.
