The PHILADELPHIA — Post Office is a local branch noted for its very hard working, friendly, and helpful staff. Employees are described as going above and beyond, with specific praise for being knowledgeable, professional, and kind, especially in handling passport applications and transactions. The location is convenient, open late, and offers self-service options on weekends. However, the post office is terribly short staffed, leading to real burn out and sometimes long wait times or less friendly service. While many customers report getting in and out in a timely manner, the need for more staff is frequently mentioned, as available stations often go unmanned. Despite challenges, the staff remains super helpful.
All the staff are doing what they can to keep things moving and I respect that. We need the USPS so much and all the workers deserve much much higher pay especially for how much we rely on them.
October 2026
I went there to apply for my baby's passport and the lady who took care of our case was so friendly and nice. Like everybody else I usually don't have a good image of the USPS but I had a very good experience this time and I thought it's worth mentioning publicly.
September 2026
Fast and easy. Everyone was nice and helpful, which was not what I was expecting, when most government building’s customer service is usually pretty bad lol.
