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February 2024 by Meggie Blechinger
I like to give five star onlyn for the girls they're very nice and friendly I got the hot dog in a pretzel full of cheese but I noticed the hot dog was kind little spoil did not taste good at all I it's been my first time being in his pretzel factory I never been a pretzel factory maybe I'll try the one in New Jersey but Philadelphia I didn't like it they don't taste very good sorry that's the way I feel I love bread so I usually buy pretzels from Subway it's a little expensive but it tastes wonderful and fresh
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January 2024 by Brianna Garcia
Great service and I love that they have a new flavor pretzel every-time I visit! Which isn’t very often but when I do visit they always have a smiling face on them everytime ?
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October 2023 by Dan Schwartz
I work for the city, so I am constantly in different areas of Philadelphia every day. This is by far the best, Pretzel Factory there is in Philadelphia. The food is always hot and fresh, the customer service is great, it’s a pleasure to go there a few times a week And continue to get even more fat after I have a heart attack from eating three or four sausage, pretzels a week, I will be able to say at least they were damn good.
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October 2023 by Maggie Aya
Convenient , great service, and good prices
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October 2023 by Sharon Lenar
Best Ever ! I will not buy pretzels anywhere else!
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August 2023 by Diane Jones
Love the Pretzel Factory but was a little upset today I ordered 2 Cheese hot dogs and when I got home I started eating mine and it had no cheese in it !!! But it was good I just dipped it some spicy mustard
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July 2023 by Kristen Flanagan
Walked in at 6:30, no pretzels. Expected, I guess, they close at 7. The way the staff spoke to the customer in front of us, though, when she asked if any other locations were open was completely unacceptable. They mocked her question and were extremely snarky and rude. I
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July 2023 by Michael O'tool
Love this place it's a Philly Hallmark!!
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May 2023 by leo USMC (Looney)
Young girl that works there is miserable , no people skills, I go to Wawa now to get my pretzels
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May 2023 by Jack Banks
Reminds me of center city street vendors selling pretzels. Only difference no car exhaust taste.
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March 2023 by Melissa Toner
Waiting in a line 30 people deep even after ordering a tray ahead of time. Super disorganized. What’s the point in ordering ahead?
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March 2023 by Erica Allison
Great service! Placed a last minute order and everyone was so nice and helpful
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January 2023 by Johanna munoz
Stopped in today after a visit to the nail salon next door. The young lady at the counter didn’t even acknowledge our presence there. Was very unfriendly, when I asked for napkins, she puckered her lips to point towards the location of the napkins. There was no thank you, have a good day or anything. Customer service should be a given when dealing with the public. Specifically in the food service industry. And if you’re just not happy with your job. Then maybe you shouldn’t work there. I’m sure there’s plenty of happy go lucky people looking for work in this area. It’s sad I drive there all the way from Maryland to do my nails. But will never stop in there for a pretzel again.
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January 2023 by Jennifer
Love the mini pretzels with buttercream dip!! The customer service was good, fast and accurate.
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September 2022 by The Realest
Stopped in after work just a few mins after the store opened at 6am. The female name Alexis was very welcoming and didn't have a problem with me asking her questions about something I wanted to order. Very much appreciated. Way better experience than I had at a few other locations. Thanks Alexis?
