Rite Aid has received mixed reviews from customers. Some appreciate the friendly service, especially from employees like Cindy, who is known for her helpfulness and dedication. Customers often feel welcomed with greetings and assistance when needed. However, others express dissatisfaction with the slow service, noting long lines and a lack of available cashiers. Additionally, some customers are disappointed that the store does not provide shopping carts, which is an inconvenience for many seniors in the neighborhood. While the store has been a favorite for some, the recent changes have led to a decline in satisfaction for others.