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August 2023 by Marissa LaRocca
I have to leave a review for Ken Sherman because I have never had such an outstanding customer service experience in my life. I purchased a pair of Johnson and Murphy Creswell loafers from Sherman Brothers. I then stupidly, in an attempt to waterproof them, ruined the shoes by using an oil leather conditioner that stained them a few shades darker. So I called the Sherman Brothers store to see if I could order another pair at a slight discount, and Ken Sherman himself told me he’d take a look at the shoes if I would ship them back. So I did, and less than two weeks later, Ken shipped the shoes back to me, completely fixed. I think he went out of his way to have a leather specialist work on them, and he didn’t even charge me! I feel so grateful and moved by this because you just don’t get this kind of service and attention from most companies anymore. Ken saved mule from having to buy another pair of shoes! Thank you, Ken! I will purchase shoes from you again in the future!
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August 2023 by John Barrett
Jeffrey was very helpful, kind and patient. He helped with a custom order and advised on another, more-successful approach when that order fell through. Really lovely customer service, will definitely be back.
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June 2023 by Ryan Albert
Placed an online order and I was so impressed by the level of customer service! 5 stars.
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May 2023 by Paul Wade
Best shoe store for men in Philadelphia! No surprise that they've been in business since 1953; superb service. Fantastic selection.Beats all the chain stores hands down.
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May 2023 by Jake S.
It's that type of customer experience you aren't replacing with chatgpt or other similar tools on the near horizon. That even 20-something year olds can appreciate. If you can't relate I suggest giving them a try.
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April 2023 by runningharder
Sherman Brothers is hands down the best shoe store I have ever been into! Five Star service, highly recommend and extremely professional! Thank you, Sherman Brothers, for running a First-Class operation!
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April 2023 by Ben Feldman
Great selection and amazing customer service. What I would imagine shoe shopping felt like in the 1950s (in the best kind of way!)
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March 2023 by weidrake
Ken is extremely knowledgeable and patient, and is an asset to the world of fine footwear through his exceptional customer service. I highly recommend you call or visit his store. I am a particularly big fan of some of their Alden makeups.His suggestion that I try insoles with arch support due to my tendency to pronate led to me discovering a world of more comfortable shoe fittings. Previously, I would always feel pressure at the pinky toe, regardless of whether the shoe was correctly sized.
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February 2023 by Amulya Iyer
Ken was helpful, informative, and patient with me while I purchased my first pair of Alden boots. It is a large expense for me and I ended up going back to the store a second time to discuss sizing and try on another pair. I left feeling very confident in my selection and it is clear they are passionate about shoes and boots. I am glad I purchased local - thank you again!
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November 2022 by Stephen W.
Sherman Brothers has always had the good quality shoes and they need and can't find once upon a time there were many stores and apartments surgeons is that shrinks up you can always depend on Sherman Brothers to have the shoe you want the style and the size you need if they don't have it, they will order it for you.
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November 2022 by Kevin L.
Some wisdom that was passed down to younger generations was to never cheap out on a mattress or shoes. I had rectified the former, and thought I did with shoes, but coming into Sherman brothers I learned quite a few things.Firstly, the people here are wonderful, polite, courteous, attentive, and were very helpful in all my questions and inquiries. I had been eyeing a pair of Alden 403 Indy boots, and have quite a few pairs of quality mens shoes. However, the Indy boots can be notoriously difficult to size due to the last and shape of the shoe. If fitted correctly, I had heard these were the most comfortable pair that one can own. I had come in twice, once I was helped by Ken and the second time by Jose. The first time being fitted, I got a different size than what Jose recommended in the end. But after careful measuring, sizing, resizing, and resizing some more, I was assisted to get the best fit possible for my strangely sized feet. All in all, it took about an hour and a half, but you just won't get the same kind of experience at another shop. The folks here have been in the trade for decades, and the level of knowledge and experience is just unmatched. If like me, you went to a shop thinking the customer service members knew what they were talking about, you might be suffering with an incorrect size for years. I'd say if it's your first pair of nice dress shoes or boots, come to Sherman brothers first. Even if you were to get the most amazing pair of shoes from another shop, it won't mean anything when you're suffering from walking all day in an ill-fitted pair.
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September 2022 by Jimmy B.
Wish I had looked at Yelp before dealing with these guys. (My experience with Jeffrey was similar to that of another reviewer.) I tried on a number of high-end shoes (Alden) through these guys and because of shenanigan they played with my credit card, didn't notice till later that they hadn't refunded me for many that I returned. Now I'm having to sue them and it's a huge pain. It's surprising Alden uses them as a retailer, but I'd stay away...
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August 2022 by John Petitt
Beautiful shoes. Great salesman very helpful and very patient.
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April 2022 by Bill wittmer
Ken Sherman is one incredibly pleasant and knowledgeable sales person. He was very helpful and patient in helping me try on different pairs of shoes ? Sherman Brothers has a wonderful selection of high quality shoes at very reasonable prices. I ended up buying two pairs. This will always be my go-to shoe store.
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April 2022 by cheryl diehl
I ordered blue shoes. They sent beige shoes. They admitted they sent the wrong shoes. They were slightly wide, but I needed BLUE for this special occasion. When I told them they were slightly wide, and I did not want them, they retracted their former offer to send me a shipping label. Apparently they do not pay for shipping if the item doesnt fit. Bottom line, I mailed them back at my own $11.25 expense. They clearly admitted mistake, said they would send a label, and never did. Nor did they reply to 2 (after the fact)emails to please send me a label. Wont be back.
