Sherman Brothers Shoes is a highly regarded shoe store known for its exceptional customer service and quality products. Established in 1953, the business has built a loyal customer base, particularly in Philadelphia, due to its wide selection of quality shoes and boots, including popular brands like Cat Footwear and Johnson and Murphy. Customers have praised the competitive prices and the personalized, concierge-level service provided by the staff. Ken Sherman, a standout team member, is frequently highlighted for his deep knowledge and genuine care for customers. His willingness to go above and beyond, such as repairing shoes at no extra charge, exemplifies the store's commitment to customer satisfaction. Another staff member, Jeffrey, has also been recognized for his helpfulness and patience in assisting customers with custom orders. Overall, Sherman Brothers Shoes offers an enjoyable shopping experience that combines excellent product offerings with a level of service that stands out in today’s retail landscape. Customers appreciate the personal touch, making it a preferred destination for anyone seeking quality footwear and outstanding service.
Ken was very knowledgeable and helpful! Great selection.
August 2023
Jeffrey was very helpful, kind and patient. He helped with a custom order and advised on another, more-successful approach when that order fell through. Really lovely customer service, will definitely be back.
June 2023
Placed an online order and I was so impressed by the level of customer service! 5 stars.
