U-Haul Moving & Storage of Overbrook is a reliable and customer-focused location in northwest Philadelphia, offering a range of moving services including truck rentals, moving supplies, secure self-storage units, and used truck sales. Conveniently situated off Lancaster Ave/US-30 across from KFC, the location is known for its friendly and professional staff who go above and beyond to assist customers. Many reviewers highlight the helpfulness of employees, with some praising specific staff members for their kindness, patience, and willingness to solve problems. Customers appreciate the staff’s willingness to answer questions, provide solutions, and offer discounts when available. The team remains professional even when faced with difficult situations or rude customers. Several reviews mention the quality of customer service, with one reviewer calling it "top-tier" and another describing a staff member as going above and beyond to help pack, fix reservation issues, and assist with unloading. While some reviews mention minor issues like gas tank policies and the importance of keeping receipts, overall, the location receives high praise for its helpful staff, cleanliness, and positive attitude. U-Haul of Overbrook continues to serve as a trusted resource for moving needs in the community, consistently earning loyalty and satisfaction from its customers.
I liked the efficiency of the check in and the check out person that was working that day. If I had a issue, it would be the cleanliness of the driving area.! But U-haul got the job done. I would recommend U-haul to others.
January 2025
I had numerous questions and the staff answered all of them. Then they directed me to an alternative locations that could better meet my needs. They alerted me to discounts I was eligible for as well. I just had a great experience.
December 2024
Welcoming atmosphere. Amazing staff, very professional, and a easy process.
