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March 2024 by MacKenzie Kennie
The Women at the location went above and beyond and helped me and my dad set up the tow for my car for our long drive from Philadelphia to Ohio!
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February 2024 by Lauren Brooks
Easy check in and out, friendly service, great vehicle availability, I was able to rent what I wanted on the same day
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February 2024 by Brooke Goins
I received a track on E this caused an inconvenience to not only myself but to the moving team helping whom I had to bay to extend the time for an additional 30mins also the dolly I requested was unavailable once I came to pick up track also delayed the moves due to the dolly that was available not being effective to the needs
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February 2024 by Lakiesha Underdue
After being patient during check in for the truck . Rep/Young lady became rude with me because I asked her to show me where the truck was located. She yelled and pointed in direction of several other U-Haul trucks /in the direction of her finger!! Long check in and rude customer service . Will do everything via of app and pick up at another location. In the county !!
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January 2024 by Victoria Gruzdis
Kalia was freaking awesome after someone towed our U-Haul, she was the only one to let us know it was there and we had stuff in it! She was an absolute doll! If you rent from this U-Haul def talk with her!!!
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January 2024 by KIARA X
FOR NEW CUSTOMERS THE KEY DROP METHOD SHOULD BE EXPLAINED MORE THOROUGHLY BEFORE RECEIVING THE KEYS FOR THE RENTAL. I DIDNT KNOW I HAD TO TAKE A PICTURE OF THE MILEAGE & BARCODE OF LOCATION WITHIN THE APP. I JUST USED MY CAMERA ASSUMING I COULD UPLOAD THE PICTURES OF THE MILAGE , GAS, ETC TO THE SITE AS I COMPLETED THE RETURN .OTHER THAN THAT I LOVED MY EXPERIENCE I WILL BE RETURNING TO THIS LOCATION .
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October 2023 by Ashley W
I waited an hour and a half past my scheduled pick up time to pick up the truck, they didn't have the truck I reserved available, they didn't allow me to have the truck for 24hrs like I reserved it for, the truck that I was given was dented and scratched, the breaks were terrible, and alignment was totally off. They tried to overcharge me for the insurance and tried arguing with me when I pointed it out. Overall terrible experience with this site. I've rented several uhauls over the years and have never had an experience quite like this. Absolutely horrible
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October 2023 by degina jordan
1 employee to check us in and out. 1hrs wait time for a reservation.
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August 2023 by Mr Pint
The uhaul had to have some kind of bugs in there truck, I was itching the whole ride and the whole truck stinked we had to buy some air fresher mind you the steering wheel was covered in dirt…. I will never come to this place again!!
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July 2023 by Shawn Varughese
I reserved a 10’ truck for this weekend and they cancelled my reservation. What was the point of putting my credit card information in the reservation if it won’t hold my reservation? Now they do not have any other trucks available this weekend. Now I have to scramble to find another rental truck company that has a truck available for the next 24 hours. Thanks for nothing U-haul.
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July 2023 by Yuelin Li
The truck had a lot of damage and the cockpit and cargo area were dirty with a strong smell and some dirt could be seen in the cargo area.
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May 2023 by Google user
I was in there yesterday and Monday each time it has been a wonderful experience, unlike the one on Haverford and West Chester Pike. There, they greet you and are glad to have your business. I purchased boxes, and they took them to my car both times. The first place was unprofessional, and I decided that I would go out of my way to go somewhere else. I'm glad I remembered they have a store up from my church. Customer service can make or break your business. Hopefully, the other places will take a lesson on how to conduct themselves from this store.
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May 2023 by Dorothy Copeland
I was in there yesterday and Monday each time it has been a wonderful experience, unlike the one on Haverford and West Chester Pike. There, they greet you and are glad to have your business. I purchased boxes, and they took them to my car both times. The first place was unprofessional, and I decided that I would go out of my way to go somewhere else. I'm glad I remembered they have a store up from my church. Customer service can make or break your business. Hopefully, the other places will take a lesson on how to conduct themselves from this store.
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October 2022 by Lexi
BEST UHaul experience ever! Rented a UHaul to move from the Main Line to school in Philly and the process was so seamless! Latoya was so sweet and the guy (whose name I didn’t catch) was so nice as well! When we got back, they remembered us and asked us how everything went! They were super personal and everything went as smooth as possible for an anticipated stressful day! 10/10 recommend!
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September 2022 by yuqian huang
I make a reservation of a 20’ truck in advance of 10 days at least. But the store called us just before they closed, I missed the call, and after I called back, they closed. Then I received a message saying the truck was not available. They just changed the truck to a smaller one. And this morning, I came to the store to pick up the key at 7:00 AM. But nothing in the key lock box! I called customer service, but they still could not solve the problems and asked me to come back at 9. But my moving team is arriving at 8. Who will compensate us? Extremely irresponsible.
