-
February 2024 by stefanie marrero
They don’t open on time they open 45 min later or at all.. no notice.
-
February 2024 by David Acevedo
This location never opens on time then when they open they have a attitude like we did something wrong by waiting on them
-
February 2024 by Sarah Anderson
If I could give the USPS at Frankford a 0 star I would. The attitude and unhelpful direction is almost comical. Do not go here if you can help it.
-
February 2024 by Jamie Mizerak
Poor customer service- employees clearly don't want to be working and are not pleasant. Very dismissive while asking questions.
-
December 2023 by Michelle Raab
Horrible, frustrating experience. I entered the post office, and asked where the FREE standard mailing envelopes were, as I was told they would have some available here. First worker grunted at me and pointed to a rack. I searched, and was unable to find what I was looking for so thought maybe all the mailers were the same?Got to the window and she told me I got the wrong one, and tried to charge me anyway for it- $16 to send one normal piece of mail ( not even 1 lb!) Nope!Told her again I wanted a FREE envelope . The other worker there points to the same rack. There are no free mailers, so finally I choose one that says $2. She tries to charge me $7 total. When I got annoyed and told her to forget it then, she refused to return what I intended to mail until I paid her $5 for the envelopes she insisted that I “used” ! Never got my mail sent out. Never will set foot in this place again.
-
December 2023 by Tanay Brown
I would give them no stars if I could! I went in with 6-7 small boxes and the young gentleman there told me there’s a minimum of five boxes he could take. So I just dragged these fucxin boxes in there for him to tell me I’ll take them today but the limit is five. How about I leave because that’s horrible customer service. I’ve never been told that before ever! I was just there the other day with more! The worst postal office in the city
-
October 2023 by Edward Suh
Opens late, closes early, but takes the FULL 1 hour lunch breaks on time.... All I wanted was a receipt for a package because there is NO ONE watching the drop off box and anyone can just open the window and steal everything in there. Please give them more staffing so they can stagger their lunch breaks OR install a machine that can print out a receipt for us so we at least have some sort of proof of attempted delivery. It SOUNDED like there were multiple people back there having a good time so if you need to fire people to justify installing the machine, then please do it. Half the people just go to get a receipt anyway.
-
October 2023 by Bill Caraker
USPS please send more staff and support to this location. They don’t have standard forms. 1 person working that says she doesn’t even really work there, opens 20 minutes late and then when it does the system is down.
-
October 2023 by Lindsey Shanley
Just waited in the empty lobby for ten minutes and rang the bell twice (could hear multiple people laughing and joking in the back) only for an employee to tell me through the glass to leave my package. When I didn’t know I had to slide it through the glass she rudely informed me to, and when I couldn’t hear her (again, through the glass) she literally screamed at me. Someone come audit this place!
-
October 2023 by Jack Sklar
Worst Post Office ever. The majority of the time, they don’t open on time, they only have one staff member, and then a horrendously long line forms out the door. They have a nonexistent stamp collection, only the generic stamps.
-
October 2023 by Christina Beerhalter
The worst post office ever. Front staff are rude and not for anything I had to sign for my package, I grabbed my expired driver's license and was told I needed my recent license which was in my car. I'm still the same person whether my license was expired or not! So ridiculous
-
August 2023 by Sunny Zakroff
I came in at about 3:10pm 8/9/2023. The front staff is so mean and unprofessional/uneducated to escort the service dog out of the store. I told her it’s a service dog. She asked me if I am BLIND. I told her It’s a therapy service dog.Such a government service organization. Very ashamed of such employee.
-
July 2023 by Liam Baron
Incompetence at the highest level. Went to mail a package and was refused because there scale was broken told them the weight and refused my service what’s the point of even having them
-
April 2023 by Avery Doninger
I love USPS, but this might be the worst post office I’ve been to. It’s just understaffed to a point that is crippling. They have to close some days because they don’t have enough staff. It’s a shame.
-
February 2023 by Juan Toledo
This Post Office is the best example of why The United State Post Office should be privatized. Its opening time should be at 8:30. On January 19 it was 8:40 and it was still closed. I walked behind the building and asked for a supervisor to know the reason why they remained closed, “We are on our way” was the answer. Later, it opened at 8:45 and computers did work. In the end I left the office at 9:00 without any service. It has cameras, check them. As I said before, this Post Office is the best example of why The United State Post Office should be privatized.
