Citadel Credit Union is a highly praised local bank known for its convenient services and friendly staff. Customers appreciate the helpfulness and genuine care of the employees, who are willing to assist with any questions or issues. Notable staff members have been recognized for their exceptional customer service, going above and beyond to resolve problems efficiently. Members value the quick loan approvals and streamlined paperwork process. While some new members experienced minor inconsistencies in information from different support staff, overall feedback highlights the knowledgeable and competent team at Citadel. With positive experiences reported across various branches, Citadel Credit Union is regarded as a top choice for banking needs.
Great local bank, so convenient and really helpful staff. Everyone is genuinely really nice and willing to help answer any questions. I am really happy with the move over to Citadel.
February 2025
The customer service I received from Mr. Rob Fox at Citadel Credit Union in Phoenixville was phenomenal! I had a difficult issue to deal with and Mr. Fox went out of his way, making 2 phone calls on my behalf, and resolved the issue for me. Thanks again, Mr. Fox :)
February 2024
I had some Credit Card issues and unauthorized charges so the card was canceled.Stopped by the Phoenixville branch and Emily Baker was an "amazing help" getting things squared away!!Thank You Emily!
