Apple Shadyside offers excellent customer service and technical support, making it a reliable destination for Apple product users. Many customers appreciate the helpfulness of the staff, who are knowledgeable and professional. They have successfully assisted with issues such as recovering phones from recovery mode, restoring MacBook touchbars, and fixing software problems, often surpassing expectations. The store's new, larger location enhances the shopping experience, providing a modern and inviting atmosphere. Visitors can enjoy guided services, test products, and participate in “Today at Apple” programs. Overall, Apple Shadyside is praised for its friendly staff, neat presentation, and ability to introduce customers to interesting new products, making it worth a visit for both local residents and those passing through Walnut Street.
Friendliest staff. If I lived in Pittsburgh I’d be here everyday
November 2025
My phone was stuck in recovery mode I was getting ready to get a new phone but I went to the store and was treated very nicely I don’t remember the technicians name but she was able to reset my phone and it was done very professional so thank you very much I appreciate you .I have my phone working again 😊
October 2025
Gino and Ricardo were most helpful to restore the touchbar on my Macbook, including fixing a storage issue on my Iphone! Highest marks for them both. I'll definitely be coming back next time! :)
