CVS is a pharmacy known for its friendly and helpful staff, including both technicians and pharmacists. Customers appreciate their efficiency, often moving through long lines quickly while providing necessary assistance. Many have noted the staff's kindness, remembering regular customers and their families. A few reviews highlight challenges, such as limited availability of popular vitamins at certain locations and concerns about management and workplace culture. However, positive experiences, like helping customers in need and showing care during difficult situations, stand out. Overall, CVS aims to provide a pleasant experience for its customers, demonstrating a commitment to service despite some operational challenges.
The switch to using an AI agent over the phone is disturbing. I do not think it adds any value to my customer experience and frankly, it makes me think you all are lazy and don’t care about your customers or their privacy. I would highly recommend reconsidering before you go the way of Rite Aid.
June 2026
This CVS has changed from a “press 2 for pharmacy” line to an AI voice only responses line. Not only do I not have an option to use this, the service did NOT notify me when once my prescription was ready. AI is lazy tech. Please consider abandoning it.
