Dollar Bank customers report significant difficulties with customer service and security. There are major issues with unlocking cards for overseas use, involving extremely long phone wait times and failed callbacks. Receiving new or replacement cards is slow, taking 7-10 business days, which is seen as a major inconvenience. Some mailings arrive in confusing envelopes from other bank names, causing customers to suspect scams. Multiple reviews express strong doubt that this poor service protocol is standard at other banks and plead for better customer service methods.
My Dollar Bank mortgage just arrived in the mail however it was in a "Bank of the West Paribas" envelope. Pretty sure this is a scam! Beware!
May 2022
In this day and age to have to wait 7-10 business days for your card is a total inconvenience esp when you had to get a new one because of fraud.. :( :( Please get a better way to service us customers!!!
July 2021
All i can say is...I'm currently looking for a bank and reviews matter, so I WONT be banking here! Take care of your customers and they will take care of you.
