Dollar Bank offers a welcoming atmosphere and exceptional customer service, especially at the Dormont branch. Many customers appreciate the friendly associates, who greet clients by name and provide personalized assistance. One customer highlighted their positive experience with an associate who helped them with a loan process, expressing regret for not switching banks sooner. However, there are concerns regarding the bank's overall procedures, particularly related to ATM issues and customer service representatives outside the branch, who were described as rude and unprofessional. Despite these challenges, the Dormont office staff consistently receive high praise for their courtesy and efforts to resolve problems. With a long-standing history of happy customers, Dollar Bank is recognized for its commitment to treating people kindly and making them feel comfortable.
Very pleasant atmosphere and customer service was fabulous. The associates knew everyone coming in the door greeted them by name Krista who helped me with my loan process was super. Wish I changed banks sooner
December 2024
Decent bank and staff is really friendly and we have parking lot too.
April 2023
Been a happy customer at Dollar Bank for 40+ years. Switch from Mellon years ago after a mistake on their part cost me, and they never acknowledged it.
