PNC Bank offers a range of products, services, and digital solutions to help customers manage their finances. In-branch experiences are often positive, with staff described as friendly, knowledgeable, and caring. Tellers proactively look out for customers by asking questions about transactions and reminding them of important account details. However, the bank receives criticism for long wait times, both on the phone and in the drive-thru, where simple transactions can be slow.
Waited on hold for 3o minutes no one answered the call. Drive thur very slow always waiting long time for a simple transaction
November 2025
Greeter at the front helped me find fraud on my account. All I wanted was a new card. Thanks!
June 2022
Everybody is quite friendly and knowledgeable. They care about the people who come into their branch. A few weeks ago I was making a sizable withdrawal and the teller asked me questions to see that I wasn’t being taken advantage of. I appreciate her looking out for me.
