FedEx Ship Center in Pittsburgh, PA is a helpful and reliable location for packing supplies, boxes, and FedEx shipping services. Customers can also have shipments held for pickup or schedule residential deliveries through FedEx Delivery Manager. The center offers cost-effective expedited, standard, and economy shipping options, with FedEx Ground providing faster service to more locations than UPS Ground. Several customers have praised the staff for their kindness, helpfulness, and understanding. Employees like Mia and others are often highlighted for providing outstanding customer service, especially during difficult situations. For instance, one customer shared a stressful experience with lost packages and delivery mistakes but appreciated the compassion and professionalism of the staff, who went above and beyond to resolve issues and offer reassurance. The staff’s support extended to helping with returns, such as Amazon product returns, where they were described as very kind and helpful. Overall, the FedEx Ship Center is recognized for its knowledgeable and compassionate employees who handle deliveries and customer concerns effectively. Whether picking up packages or seeking assistance, customers find this location dependable and friendly, with staff dedicated to making the experience as smooth as possible.
The friendly and professional young lady helped me send an important item on time before closing. She’s the type of person you want on the customer-facing side. Exceptional service!
March 2026
I was greeted right away when I walked into the store, and the staff was super friendly and helpful.
March 2026
They said they don’t take ground packages here and told me to go to Neville Island which makes no sense. I went a few miles away to East Liberty instead and they took my package. You unfortunately can’t call the store directly to ask ahead of time if they take ground because you get the corporate number.
