Madewell offers a positive shopping experience with friendly and helpful staff, as highlighted by customers who appreciated the kindness and assistance they received. One reviewer praised an associate for making the process easy and even shipping a desired wash of jeans that wasn’t in store, resulting in a perfect fit. Another customer expressed gratitude for staff going out of their way to find and mail a lost item, along with a kind note that brightened their trip. However, not all interactions were perfect; one reviewer found a sales associate to be snooty and unhelpful, feeling they were judged for their age. Overall, the store is appreciated for its great merchandise and caring staff, although some customers wish the staff were more consistently friendly and proactive in offering help.
Staff was friendly and helpful. I liked the outfit so much they cut the tags off and let me walk out of the store with it.
September 2022
The sales associate today was kind of snooty. She tried her best I suppose to be friendly but it was obvious to us she thought we were too old to shop there. Or something she didn’t like.
September 2022
I like the store and the merchandise but the sales people never ask me if I need help, I'm lucky if they say hello. Not very friendly.
