Metro by T-Mobile at 130 N Highland Ave is known for its friendly and knowledgeable staff who provide excellent customer service. Customers appreciate the welcoming environment and the staff's willingness to answer questions and help them make informed choices. The store offers a good selection of phones, including 5G models from Apple, Samsung, and OnePlus, along with unbeatable prepaid plans that include unlimited talk, text, and data. Many reviews highlight the manager's hands-on approach and her efforts to go above and beyond to resolve issues, which is rare in the mobile retail environment. The store is also praised for its clean, neat appearance and smooth, easy shopping experience. Customers have noted that difficulties often stem from issues with payment cards rather than the store or staff. Overall, Metro at this location is regarded as a great place to buy phones and get friendly, helpful service.
Tara Jackson rocks!! From the moment I walked into the store through checkout, Tara was professional, knowledgeable and courteous. I have always gotten great service at this store and Tara continued the tradition.
July 2023
Top notch customer service. The store manager is very hands on and gets to know her customers. Anytime I have an issue - she has gone.above and beyond to rectify the issue (which is extremely rare now a days and in the mobile retail environment). I only recommend Metro by T-Mobile on N Highland Ave in east liberty.
November 2022
Great staff! Very knowledgeable and helpful! Good selection of phones!! Store manager and associates very friendly and welcoming. They answered every question I had and really helped me make an informed decision!.
