Metro by T-Mobile at 130 N Highland Ave is known for its friendly and knowledgeable staff who provide excellent customer service. Customers appreciate the welcoming environment and the staff's willingness to answer questions and help them make informed choices. The store offers a good selection of phones, including 5G models from Apple, Samsung, and OnePlus, along with unbeatable prepaid plans that include unlimited talk, text, and data. Many reviews highlight the manager's hands-on approach and her efforts to go above and beyond to resolve issues, which is rare in the mobile retail environment. The store is also praised for its clean, neat appearance and smooth, easy shopping experience. Customers have noted that difficulties often stem from issues with payment cards rather than the store or staff. Overall, Metro at this location is regarded as a great place to buy phones and get friendly, helpful service.
Can never get through always a machine that says we can't take your call how can I pay my bill if I can't speak with someone
December 2025
I don't even want to move out of Pittsburgh because I don't want a different phone store. Ty and JD are extremely helpful and knowledgeable. They make my phone experience much less dreadful coming from a Gen X.
March 2024
Tara Jackson rocks!! From the moment I walked into the store through checkout, Tara was professional, knowledgeable and courteous. I have always gotten great service at this store and Tara continued the tradition.
