The United States Postal Service (USPS) at 500 Regis Ave offers mail and package delivery to every residential and business address in the country. Customers appreciate the decent hours and helpful staff, with some employees providing excellent service. For example, Jake was praised for his professionalism and assistance in locating packages. However, experiences can vary, with some customers reporting rudeness from certain employees. The parking lot needs restriping, and traffic flow can be dangerous. Customers also expressed concerns about the high cost of P.O. Boxes and longer wait times, as there is often only one staff member at the counter. On the plus side, the lobby is open 24/7, allowing customers to weigh and mail letters and packages at their convenience. Overall, USPS is committed to secure and reliable delivery but has room for improvement in customer service and facility maintenance.
We scheduled our passport appointment for my 7 month old (days ahead) and the day of appointment when we were on our way, they decided to cancel it. 10 minutes before the appointment they called and when we got to the facility, the front desk person just said that the passport guys left for the day.
August 2025
Your employees are IGNORANT You don’t need to reach over and select the buttons on the screen for customers especially with your “how was our service “ and select it for me .
Do not recommend coming to this location
July 2025
Updating review, mgmt was very helpful and sincere regarding package delivery problems I called about. Any time I've gone in the people working there are fine, some other reviewers' complaints seem to be about usps policy these workers don't control. Hopefully the carriers that are making mistakes can get it together a... read full comment
