Metro by T-Mobile is a telecommunications company that has received mixed reviews from its customers. The staff at the store is generally described as kind, polite, and knowledgeable, with one customer praising a particular employee for providing excellent service and being very helpful and patient in answering all their questions. However, some customers have had negative experiences, such as being charged a high "activation fee" of $50 to move their SIM card from one phone to another, which they later discovered was free to do online. This customer felt they were not informed about the fee ahead of time and had to wait a long time for the store's system to be fixed before the transaction could be completed. Despite these issues, one customer expressed their satisfaction with the store, stating that the manager resolved their initial problem and they would recommend the business to others. Overall, the reviews suggest that Metro by T-Mobile provides a mixed level of customer service, with some positive experiences balanced by frustrations over fees and technical issues.
The guy is behind the counter he is very kind polite and knowledgeable. Gave us. Good deal with free 5g phone. Recommend every one
July 2024
Jordan was extremely helpful. He is always so kind.
April 2023
A big THANK YOU to the young lady working on Thursday morning. I was desperately in need of an upgrade after my former handset was crashing/running slow. She was VERY helpful-patient - took time to answer all the intricate questions. Will definitely be coming back next time I need service/upgrades. Excellent all the way... read full comment
