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“I couldn’t be more pleased with Joe and Larry for their outstanding customer service and commitment to standing behind a proven product. I experienced an issue with my 0211 ST irons that was technically out of warranty, yet they went above and beyond—working directly with their team in Scottsdale to resolve my unique situation. I absolutely love the irons I was fitted for a couple of years ago, and my entire experience—from the initial fitting and sale to the post-purchase support—has been nothing short of exceptional. Thank you from the bottom of my heart ??”
“Incredible experience!! Can’t recommend enough. I’m not a runner, had no idea what I was looking for and knew nothing about sneakers but needed supportive shoes for nursing school. You would never find expertise the way you do here at a large chain store!! The woman who helped us literally knew everything and it was such an easy process. I also happened to walk in during a midday rush and she was able to manage 3-4 people all at once without skipping a beat which I know must have been a challenge! Shop local it’s worth it!”
“Best tackle store in the area by far. The guys working there are extremely helpful and nice. Doesn't matter what species you're going after, they have everything you need. And more. Can't say enough good things about this place”
“I had taken my Mother to see Mr. Hugh Gbewonyo for unbalanced gait and severe painful arthritis. He greeted her with kindness and was very professional. After scanning her foot he explained what was happening to her anatomically as she walks. He custom designed orthotics and appropriate footwear. She felt "like she had new feet" and could not thank him enough for the support and encouraging words. God bless this young man. P.s. he has a newspaper article posted that further speaks of his skill and his journey into this field. Thank you Mr. Gbewonya.”
“Dan and his team are absolutely amazing. If you ever need anything custom made, Custom Creations is the place to go! They will work with you to make your idea a reality.”
“Dealt with both Nick and Jason on two separate visits. Both are knowledgeable and very helpful! Very pleasant experience! A lot of people think of going to the big box stores for sneakers, at The Running Place you get much better service and the sneakers are the same price! They have a nice selection of sneakers and they can also order sneakers they may not have in store! Return policy is exceptional!!! Highly recommend!!!”
“The BEST customer service! Everyone was so helpful, knowledgeable and flexible. Sam helped me with everything and didn’t make me feel rushed. She was great with my littles that I had to bring along with me. It was an incredible experience! Will definitely go back!”
“Great experience buying shoes for me and my wife today. I am unsure of the young ladies name but she was extremely helpful and knowledgeable getting us set up with the right shoes. I was looking for good quality walking shoes and within two mins she looked at my worn out shoes and brought pairs out to try on that were very comfortable and fit. She was able to see and size me almost perfectly. They had a good selection and had extra wide in stock. Our two kids were running around and the staff were very patient and kind. It was an excellent experience and I highly recommend people check it out.”
“White glove service. Fitz Sized a bike for me and offered The opportunity to try it out in the neighborhood. He helped me with a helmet and lights and a bike rack. The bike seems perfect for me and I was easily able to remove it from the bike rack of my car when I arrived home. I had so much fun riding that bike. Wish I had bought one sooner. I felt like a little kid at Christmas. Even though it’s December, I will be out riding tomorrow, Confident that I have Everything I need for a fun time. Thank you so much for the Expert help.”
“I visited Born To Run in October 2024, after a coworker recommended I check out the store while I was looking for a new pair of running shoes. With Hilary’s (and her sweet dog’s!) help, I bought a pair of Saucony Triumphs. Now that I’ve put some mileage on them over the past months, I’m ready to leave a review.
Having just started running in March 2024 and moving to Philadelphia from out of state in August 2024, it’s safe to say that I had absolutely no idea what I was looking for in a new pair of running shoes. My visit to Hilary’s store was my first time buying a pair of running shoes—before that, I’d just been using my all-around walking shoes. Hilary was generous enough to share her time, knowledge, and expertise with me. First, she had me do a running test to figure out where my feet were striking the ground. Then, she gathered an assortment of many shoes, and guided me through trying them on. She even educated me about shoe sizing—and I learned that I’d be better off wearing a half size smaller than I was previously used to. I landed on a pair of Saucony Triumphs. Throughout the process, Hilary was friendly and kind. When she learned I’d just moved to Philadelphia from out of state, she even recommended some local running groups I could get involved with to help me find a sense of community with other runners in the area.
Months later, after having run in the Saucony Triumphs for a while, I’m quite happy with my purchase. The shoes took a while to break in, but once broken in, they transitioned into a smooth ride. I’ve been especially pleased with Hilary’s recommendation to go a half size down from what I’d normally wear. I’ve never been known for my athleticism—I’m pretty clumsy and can tend to wobble a bit while running. I’ve found, though, that the half size smaller shoes hold a bit tighter to my foot—while still giving them enough space to breathe—and helps to stabilize me while I’m running. That was quite the pleasant surprise!
All around, I was thoroughly happy with my experience working with Hilary at Born To Run. While I’ve since moved back to the state I originally moved to Philadelphia from, I would support Born To Run again in a heartbeat if I still lived in the area. Keep up the great work, Hilary—you helped this new runner find his way about the trail, and that’s much appreciated!”
“I had a pointe shoe fitting after many years away from the art. What a lovely experience! Meredith took so much time to find the right solution to for my crazy feet. Also her encouragement and enthusiasm was infectious! I loved shopping at this store and being so convenient to the dance studio, will now be a regular stop! Many thanks for a wonderful experience ?”
“Great selection and very helpful staff. I demoed a few different racquets over a few days to see which I liked playing with and then bought my favorite. It was strung the same day of purchase too! Bought it in the morning and picked it up that afternoon. Park in the lot around the corner and behind the store. Parking in front gets congested.”
9:30AM - 9PM
1305 West Chester Pike UNIT 22, Havertown
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“Just went here over the weekend for my sons soccer gear and was very happy with both the prices, the select products and the salespeople were also very helpful and nice. Walked out with everything i needed for $55 not bad at all!”
“Great spot to grab local Philly sports jerseys, hats, sneakers, cleats, bags, balls, bats, gloves, field hockey, lacrosse, tennis, backyard games, pickleball, and more! We appreciate their dedication to our community and support of youth sports. Thanks Tom and team.”
“I purchased two sets of hotronic heated socks from the warming store on Jan 7 for my trip to Canada on Jan 12. I put a note in my order asking them to ship asap because I need these before the 12th for my trip to lake Louise ( it was going to be -40 degrees there! ) The store was so nice they shipped my package the same day in separate packages to make sure I'd receive it on time. 100% recommended !”
“Streamlight definitely has some of the best customer service around. Thank you for making the warranty process on my tlr6 such an easy process. I own several Streamlight products and this was my first very small issue and it was handled extremely professionally. I'll continue to buy your products based on quality and your awesome customer service that was provided..... Thanks Streamlight”
“Out There has a great selection of outdoor apparel and accessories, many of which are hard to find elsewhere in the greater Philadelphia area. The staff is always friendly and helpful, and there’s a dog. Can’t ask for much more. Prices are competitive and there are several annual sales. One of my favorite stores in the region.”
“Brian was working the register. He greeted me with a warm smile and set me up with a membership. He made the process both positive and expeditious. Would recommend to others.”
“Every time I’ve been at lacrosse Unlimited in Ardmore, I have received the best customer service! Each of the staff have knowledge about the game and the equipment and they make it very easy to get what you need!”
“Excellent!! The sale person went above and beyond to get my teen fit in the right trainer for his flat, wide, big feet and the shoe just happened to be on sale! We had ordered a back up pair before we went in from the big "A" but returned it & will be returning to Bryn Mawr for cleats and 2nd pair of trainers. If you need help with fit and figuring out which type running shoe you need come here. Also it was highly recommended by son's HS track coaches.”
“Couldn’t have done a better job. Definitely recommend especially with the customer service that you receive. From the minute you walk in and to the time that you get the items. The service is worth every penny. My end products with all items I received are great! Thank you.”
“My son played college hockey. Now he plays in a league at Wissahickon Skating Club. This is a very nice rink with a lot of history. They have beautiful warming room with great view of the rink. They also have a great pro shop. Really nice people.”
“The customer service was exemplary. From the young lady who gave us a warm welcome, the 2 young men that helped us with our selection, the associate who blessed us with a discount ?, and the pleasant cashier. Sadiq (i may have spelled his name wrong) but he was very helpful and knowledgeable. ????????”
“Three weeks ago, I had a positive experience at this store due to the exceptional service. Unfortunately, proximity issues led me to Willow Grove, which failed to meet my expectations, resulting in a regrettable decision. Consequently, I will not be shopping at this store again. However, the North Wales store team demonstrated exceptional service skills, particularly Keria, Eva, and Shane. Their efforts are appreciated, and I commend them for their outstanding service, looking forward to my next visit.”
“I want to congratulate whoever hires and trains the staff here. I've never experienced better customer service, and, at 70, I've been shopping for decades. I came in with a friend who was coat shopping. While I was there, I figured I'd try to find straight legged spandex pants similar to the Lululemon pants I've been wearing for years but that have been discontinued. Madison immediately understood what I needed and did everything necessary to make that happen for me. And it wasn't easy. She ended up having to order them from another store, after trying to find a pair in the store, and online, and striking out both times. But she kept on it and made it happen. And honestly when she succeeded she seemed just as happy about it as I was. EVERY SINGLE STAFF MEMBER I encountered as I tried clothing on and asked for different colors and sizes was helpful, caring and well-informed. And unlike some clothing stores with a younger vibe, even though I'm a senior, I felt welcomed and appreciated.”
“I wish I had gotten the name of the sales associate that helped me, but talk about a breath of fresh air! I received the most wonderful customer service. She literally picked out my new winter coat and I couldn’t be happier. Thank you!”
“I went with a friend to the Classic Fly Fisherman. I can't say enough about the place and the owner. If you are into vintage classic fly fishing gear, fly tying and books this is the place.”
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“I brought in my younger brother who doesn’t know how to ride a bike and was a little nervous picking out a bike and trying it out. The worker who helped us was very friendly and encouraging and helped him feel a little more confident!”