Philadelphia Runner is highly praised for its friendly and knowledgeable staff who provide personalized service to customers. Many reviewers highlight the staff’s patience and expertise, taking the time to find the right shoes for each individual, whether for running, walking, or less familiar needs. Customers who were unsure about what to look for appreciated the guidance, especially those training for the Broad Street Run, who found that proper fitting shoes made a big difference in comfort and performance. One customer, who bought their first pair of running shoes here, noted that the experience made the race more enjoyable. Another reviewer shared that after visiting Philadelphia Runner and getting fitted with the right shoes and insoles, their pain in the back and calves disappeared, and their running experience improved significantly. The store is also commended for managing busy times effectively, maintaining a helpful and friendly atmosphere. The overall experience encourages customers to shop local, with many saying they will return for future purchases. Whether for running, walking, or supportive shoes, customers find Philadelphia Runner to be a reliable and expert resource that offers great recommendations and a positive shopping experience.
Excellent customer service by the Team. Special shout out to Darien. Displayed patience and very professional. Highly recommended.
June 2026
Ada was super sweet and so helpful! Came in looking for a running shoe for flat feet and I ended up finding a pair that feels like I’m walking on literal clouds! Can’t wait to come back for my next pair
May 2026
I’ve been going to Philly Runner for my gear since I moved here in 2009. They are the best!
