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October 2023
They went through an auction unit I bought and broke into a safe and stole items unit came unlocked and safe was broken into. No good
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September 2023
We had a delivery scheduled for today (8/21/23) and they called us at 3:30pm telling us they couldn’t make the delivery now. We had taken off from work for this delivery and they made no effort to accommodate us. Horrible customer service.
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August 2023
They were supposed to deliver my pod 4 days ago and still have not shown up. The call center reps are useless and just say the driver is on their way. Call center supervisors have been calling the facility and NO ONE ANSWERS. DO NOT use pack rat and if you do PLEASE GOD don’t move to PA with them.