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March 2021
Baldwin stood behind their warranty! The latch on our 15 year old door handle broke. They sent us an upgraded repair swiftly and with little trouble. Thank you!
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April 2020
Great customer service. Will continue to buy there products.
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April 2018
We have had 3 doors and 3 deadbolts for over 20 years - the brass is still beautiful. One deadbolt stopped working and I contacted customer service. They had me send my contact info and pictures of the broken part. In a week I had the correct replacement part. I am impressed with their friendly and efficient service.
