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“I would like to recognize Blake at Enterprise Truck Rental in Reading, Pennsylvania, for the outstanding customer service he provided during a very stressful situation.
After the Ford Transit cargo van we rented broke down and needed to be towed, John from the Syracuse Enterprise Truck Rental location directed us to the Reading branch for assistance. As soon as Blake became aware of our situation, he immediately stepped in and began working closely with John and other Enterprise managers to find a solution and get us back on the road.
What stood out most was Blake’s willingness to also take ownership and help. He didn’t treat us like someone else’s problem, he treated us like valued customers. He worked collaboratively with multiple locations, communicated clearly, and did everything he could to make a difficult situation right for our family.
Not every experience we’ve had with Enterprise has been perfect, but employees like Blake are the reason we continue to come back. Great customer service is revealed when things don’t go according to plan, and Blake demonstrated professionalism, teamwork, and genuine care every step of the way.
Thank you, Blake, for going above and beyond to help us during a challenging time. Your efforts, along with John’s, turned a stressful experience into one that reminded us how much dedicated employees can make a difference.”
“This storage place is awesome there is so many lockers inside you would not believe it it's climate controlled and it has a bathroom for when you have to go when you're at the storage locker LOL”
“I needed to dispose of my old shed, which consisted mostly of plywood, 2x4s, and shingles. Since I don't own a truck, I decided to rent a U-Haul trailer. I was able to reserve the perfect size for my Mazda CX-30, and the checkout process at this location was incredibly easy and clear.
I hit a snag when I realized my car wasn't wired for trailer lights, making it illegal to tow, but thankfully my neighbor let me borrow his Jeep Gladiator. The 4x7 trailer handled almost all of my debris in a single trip to Berks Transfer, and the Jeep's bed held the rest. When I returned the trailer, Rayna met me outside, quickly inspected it, and got me on my way. Everyone at this store was professional and pleasant, and I especially appreciated Rayna’s excellent service.”
“The newest, cleanest, and most reliable rental trucks on the road these days. Personal or business rentals. Friendly and knowledgeable staff and the best customer service one could ask for. Go Penske!”
“Great experience! Mario was very friendly and so easy to deal with. This is the first time I've ever rented a U -Haul truck. I will definitely call him next time i need a moving truck. Great deal on price too. A huge thanks to Mario! Danielle”
9AM - 5PM
2675 Morgantown Rd, Reading
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“I was working with Fleet Services Representative Larry Beard, 5 star from me he was the only one at Penske who helped me gather all the information I needed.. Thank you Larry!”
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“Very respectful and very much understanding. It’s a great place to rent and the people are amazing. It’s nice to know there are still nice and respectful people left on earth. I think them for helping me every time.”