“Tina the clerk is so great, I brought in an odd ball car part to ship out and instead of getting upset she was so kind and extremely helpful in helping me wrap it and ship it out. Can't thank her enough!”
“Great customer service. They helped get a shipment to Los Angeles that somehow went thru Guam and Hawaii get unstock in the USPS system. A few days after sharing tracking # and issue with them, they were able to contact Hawaii USPS to find the package and get it to LA. Above and beyond service!!!”
“The staff at the Emmaus, PA post office were fantastic! They provided great customer service and handled my mail order baby chicks with care and attention about 6 weeks ago. Everything arrived safely, and I was notified promptly. I really appreciated their kindness and professionalism. Thank you!”
“I called this office mistakenly thinking they were our branch (I needed Allentown, oops!) Whoever answered the phone was SO kind and attentive. She was incredibly knowledgeable and assisted me with my issue, and connected me to the proper channels to get it resolved. Thank you so much!”
“I honestly hate going to the post office because most workers are mad and hate their lives. However, the woman working this desk was so kind and nice. Didn’t get her name but she was great.”
“I had to pick up some stamps and mail a few things. The woman working behind the counter was so helpful, friendly, and pleasant! This was my first time using this PO and I just happened to stop because it was close to where I was running errands. But I will definitely go to this one if I need to use a PO again even if it's not particularly close to where I live. I'm super impressed.”
“The Palmerton P.O. IS a professional atmosphere where people can go in and send out mail with tracking for assurance their package will arrive. It is only on average between $0.10-$2 to jump up from 1ST Class to Priority Mail (depending on weight and distance) and it includes the tracking information to rest easy knowing when it is delivered.The counter associates are friendly, professional and they DO seem to know everyone. The two female clerks inside the building make it their business to know their job, the postage rates and services. Palmerton PO also has at least one new staff as well to beef up mail services. They ARE helpful and it is only the customers' candor that warrants the responses they receive.The mail delivery can be faster, but think about how there is limited staff, increased quantity (anywhere this would pose to be a challenge) and people taking off for personal illness things will slow down.Since the 2020 COVID-19 pandemic and beyond, I have yet to have to call down there and say I am missing anything (whether a letter, package etc) and I am happy to claim since living here in early 2016, NOBODY has ever tampered with my mail.Also, the individual that cleans the post office lobby areas is always doing an excellent job keeping the place CLEAN AND SAFE! You can clearly tell she is generous with the cleaning service/products!Keep up the great work and thank you for the service!”
“This is a review going into the post office and mailing packages. This is a fine experience. Usually there is no line. The guy that's usually there is quite helpful and friendly.There is quite another experience about actually getting our mail delivered, but I don't think that's what you want to hear about.”
“I love going to that post office. The staff are very friendly....it's never busy there and it's the only post office that ask if I would like post stamps of my choice.”
“I always enjoy going to the post office to ship items. Tom has always been helpful, pleasant and a pleasure to just have a small chat with while going through the process of getting the items ready to ship. I have had my kids in with me before and he’s pleasantly interacted with them and gave them coloring books which made their day. I love the small town feel of this PO and I don’t take my business anywhere else unless I absolutely have to. Thanks for all your help Mr. Tom!”
“Donna was knowledgeable, helpful and had a great attitude! I was in and out fast. It's amazing how a person with a great smile and attitude makes a day so much better, even if it is mailing out packages! I will be back and I hope Donna is there. Thank you Donna for a great postal experience! ♡”
“The people are very nice except 1 person that wouldn't check if my package came in it was a white woman very rude and disrespectful and hung up on me but everyone else and the black woman was very helpful when I needed help with my packages she was so nice.Everyone was very professional and helpful except her..I so like this post office alot.”
“I don't understand why so poor rating. Out of all post offices around this is the best one. And The laurys station one is the worse where they mail stuff to wrong addresses all the time. But this post office is the best they do his work precisely and the treatment is high quality no complaints at all.”
“The last girl that helped me was very pleasant, helpful, polite.. Terrific. The person that helped me a few days before that... Not so much. It's the post office! Be grateful they are there. ?”
“I was treated with kidness. And the staff went above & beyond to help me. I'm just moving to Northampton & they were just delightful. Even gave me directions to the local places I had to go after leaving the P.O. ?”
“Very nice staff - they try to help everyone even when I have stood in line and witnessed some very unreasonable requests by clients. Even though in my head I am shouting at some customers ridiculous request, the staff there is always professional, take their time with each client and with a smile! How they do it- I will never know.”