Kelly Mazda Service receives consistently positive reviews highlighting its helpful, understanding, and accommodating service department. Customers report that the team is extremely helpful in handling issues, taking time to address concerns and answer all questions. They are very good to work with, graciously accommodating customers and waiving minimal fees to foster a good relationship, demonstrating that the dealership keeps up its end of the deal. The entire team provides absolutely phenomenal customer service and support, turning difficult situations into positive experiences. Staff members are described as wonderful, knowledgeable, patient, and genuinely focused on helping customers. They are extremely understanding in complicated situations, going above and beyond by putting cars on hold and working diligently with clients. The team is beyond accommodating, helpful, and jovial, with a warmth and upbeat energy that makes customers feel fully supported. Management is noted for being kind and addressing issues fairly, making things right for customers even after a sale. The finance team also does a great job, providing clear explanations with exceptional professionalism, kindness, and transparency. This outstanding service and genuine care earn strong customer loyalty, with many stating they would drive a significant distance to return and will never go anywhere else. The experience is consistently described as smooth, stress-free, and highly recommended.
Had a few issues with my new Mazda but the service department has been so helpful in handling my issues. They took the time to help with my concerns and answer all my questions. Great job!
December 2025
Everything went as expected very good!! Andre was the best as always!! Got everything done as needed! He needs a raise and praise!
November 2025
Mike was super friendly, helpful, and honest. highly reccommended
