NBT Bank is dedicated to providing superior banking services through a commitment to relationship building and community initiatives. The staff is known for being polite and helpful, creating a welcoming atmosphere for customers. Many clients appreciate personalized banking solutions and local decision-making, which have proven beneficial during challenging times, such as allowing overdrafts to cover essential expenses. Customers also enjoy convenient services, including Enhanced Deposit ATMs, cashless payment options, and a robust mobile banking platform. The friendly and efficient service at NBT Bank makes customers feel valued and supported.
Had to deal with an issue with an elderly family member's account. Associate was very cordial to the family member and the situation was corrected quickly
December 2024
Great first bank as a new young adult! Never any bad experiences, convenient ATM and pretty helpful staff.
April 2023
I've had NBT bank for 2 years now after switching from NET. The bank tellers are very polite. I was in a jam and they allowed my account to overdraft to cover my rent. I am very grateful. It's nice to know NBT bank has you covered!
