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“Experienced Tellers always are pleasant and professional. It is a pleasure to chat with them after my transaction. They take great interest in their customers.”
“Everyone here is always nice and willing to help. They take the time to explain and assist you. Easy access to get in and out of the building. If you are looking for a credit union I would highly recommend looking into White Rose Credit Union.”
“Member's First on Baltimore St. is, and has been, a great find. For 5+ years we have partnered for a quality experience. Jared is my go to guy. He and the staff provide a friendly, caring atmosphere. Recommending Member's is a "no brainer".”
“Walked into this branch on a Saturday, 15 people in line. I was at the front of the line in no more than 3-4 minutes. Greeted with a smile and a very enthusiastic young teller. She promptly took care of all of my needs and suggested a few products. This beats big bank interactions by a laughable margin. Been banking here since I was old enough to know what a bank account was and I think it’s safe to say I will continue. People leaving bad reviews I can only imagine are grumpy angry people outside of the bank and that interferes with their own business. People tend to have issues from making a mistake on their end and come here to vent their anger without reason. Have I had a few problems here before through the years? Nope. And any time I have had any hiccups (not issues) my phone call is greeted with a lovely attitude and my issue or concern is PROMPTLY addressed. Ignore the bad reviews my family has been banking here collectively for 100 years!”
“I have been a member for years (maybe two decades) Switching from a traditional bank to First Capital was the best decision. Like throwing the fox out of my henhouse.
NO REGRETS”
“Helena and Abigail were wonderful. Kind, attentive and knowledgeable. Not pushy but very informative. Made opening my accounts so easy. I look forward to baking with them.”
“Tyree, at the Downtown Philadelphia Street branch, provided me with A+ customer service and Tyree went above and beyond to assist me in meeting all my needs, while he was very professional and understanding putting himself in the customers shoes. Tyree keep up the great work !”
“The very least I can do is recognize and thank Leah Rinaldi at the Hanover branch. I feel she went above and beyond for me when she didnt have to.
I had a less than favorable experience with a car dealership where I was told I was approved for financing, signed a contract and left with the car had it for over 10 days only to later be told I dont have financing by Belco. Curious about what happened and stressed I contacted both the dealership and Belco. The dealership was no help at all and in no hurry to get things done. I contacted Leah through email after submitting pay stubs in this way. Asking if she could take a second look to see what's going on. I feel she took an entire Thursday to help me out, between communicating with me, investigating the loan, contract and speaking with the dealership herself...who was again not very helpful. Leah was able to find the mistake, get it corrected, and get me instant approval. all through email and a 10 minute phone call without ever having to leave work or take time out of my work day. I believe she went out of her way and above and beyond to get this straightened out for me and I appreciate everything shes done. I've never had the help, service and attention that she provided anywhere else before. She was awesome. Thank you again.”
“Friendly service. I had a problem with a large check that I had given to a contractor. It had a bad date, and his bank processed it and Members1st caught the error. The contractor and I met with the manager who helped us with settling the transaction and waived the fee I would have paid. Very satisfied with her professionalism and assistance.”
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“We banked with Glatco for over 30 years, and I felt secure trusting our savings to them and enjoying their friendly, professional service. While there weren't endless online features, we could do all we needed to easily. After closing our accounts since moving, Glatco has helped promptly with several requests for paperwork. Thank you!!”