“Ace Hardware is my go-to store for just about everything home improvement related. The store is always clean, well-stocked, and easy to navigate, but what really sets it apart is the staff. Every time I visit, I’m greeted by knowledgeable, friendly employees who are more than willing to help — whether I need advice on a project, help finding the right product, or just a second opinion.
The selection is surprisingly broad for a neighborhood hardware store — from tools and paint to plumbing, electrical, lawn care, and seasonal items. It’s the perfect balance between a big box store and a local shop, with the added bonus of great customer service.
Whether you’re a DIYer, homeowner, or just need a key cut or some hardware in a pinch, Ace is dependable, quick, and always a pleasant experience. Definitely five stars!”
“We had gotten our grandson a hover ball for Christmas there. They had it outside the other day and the wind took it, they were unable to find it. We came to your store yesterday in hopes of finding another one. I stopped one of your employees, I believe his name is Devon, and asked if you had any more. He told us to check the clearance in the lighting department. We did, but unfortunately there weren't any. As we were leaving that department he came up to us with 2 hover balls and said he had found them in another place. He went out of his way to help us make an 8 year old boy's day. Thank you Devon for your kindness you are a true asset to Home Depot!!”
“Really helpful staff and sometimes their prices are better than Home Depot. As a new homeowner I'm new to all of the maintenance and projects and am still learning a lot.
The push pin shower diverter stopped working. I went to get a replacement part and while I could have just looked up a tutorial on YouTube, one of their employees walked me through exactly how to replace it and explained why it's easier to just replace the diverter than convert the push pin diverter to a more modern shower handle. They could have upsold me on a whole new shower fixture and made a lot more money, but they instead took the time to help me find the easiest most affordable option and walk me through all of the steps to replace this $5 part.
My only gripe about Lowe's is their customer service is frozen in 1995. I understand this isn't this local store's fault and is on the corporate side of Lowe's to address. The only way to reach out about an online order is via phone. Home Depot offers chat, text and email support. I found an error with one of my online orders and it would have been much faster and easier to just send them screenshots showing thus vs. try to discuss it over a call.”
“It's a great place to buy tools at a reasonable price. Especially if you're only going to use them a few times. Also I find that they are very helpful and helping you find what you want”