Brooks Brothers is America's oldest retailer, known for designing classic American sportswear and tailored clothing like the Oxford Cloth Button-Down shirt, suits, dress shirts, and chinos. It provides an exceptional online and in-store experience. The store offers excellent deals on well-made products, which have great quality and are more expensive but better. The staff is often friendly, helpful, courteous, hard working, and knowledgeable, with some associates providing perfect service, taking great care, and being a god send in emergencies. They are available to outfit customers for special moments with expertise and a kind, attentive demeanor. However, service can be inconsistent, with some associates perceived as rude or judgmental, which can detract from an otherwise almost perfect experience. Overall, many customers report the best store experience ever, with particular praise for certain branches and staff members who save the day.
Matt was fantastic!! Outfitted me head to toe with a smile.
July 2025
An assistant manager named Matt went above and beyond to help me find a particular pair of pants that my son loves. There were only 2 in the whole country and he tracked them down and helped us purchase them! Brooks Brothers quality can’t be beat!!
May 2025
Excellent deals here, I got a full suit for $349 today and a scarf made in Scotland around $60. The staff is friendly and helpful. For gentlemen, you can ask for Matt to help with measurements and recommendations. He was knowledgable and took great care in his work, special thanks to him.
