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“I recently faced a troubling situation when my child's iPhone 17 was hacked through a social media app. Seeking help, we visited the Verizon Wireless store at Waterworks Mall, where we were fortunate to meet Owen, a sales representative who was incredibly knowledgeable and patient. He truly understood our concerns and went the extra mile to help us regain control of the phone. Not only did he successfully resolve the issue, but he also provided valuable suggestions and resources to prevent future incidents. The exceptional customer service we received at this store definitely deserves a five-star review.”
“I've come here multiple times for screen protector replacement installations for a Samsung Galaxy S22 Ultra that has the annoying curved screen. Quick & great service!”
“Troy Oneal was the fastest, most knowledgeable and professional representative I have encountered at Verizon in many years. I will definitely be coming back to this store for his business. Good job Verizon.”
“I was so lost on my journey to get wifi for my new place of living. I luckily stumbled upon the Verizon store on Penn ave. There, I was greeted by Eric who introduced to my savior Tara who was assisted by Ken. They both helped me with all of my internet needs, and I am leaving a happy customer.”
“Natalie Karpinski was an amazing sales consultant. She went the extra mile in securing the best deal for my mother and I. She was patient and truly represents the idea of being the bridge between a customer and a big company. Great energy and great work ethic!”
“Excellent service and support! I had an amazing experience with Everett (homestead store). His customer service was top-notch, and he went above and beyond to ensure I was satisfied with my purchase”
“MUGDAH was amazing. She helped me get a new phone after calling so many other stores and being told different prices. She was patient and explained everything clearly, answered all my questions and was very sweet! I would highly recommend coming to this store if you are a boost customer!”
“Alex is a truly compassionate, caring professional who knows how to think outside the box and tries to help the customer with their concerns, not just push what he thinks they need.
Matthias, whom I saw a few days later, knew how to effortlessly juggle a full store of customers & was a kind tech extraordinaire who was able to solve one of my two outstanding problems.”
“Nate was the most helpful at&t person I have ever came across. After days of getting wrong information from 3 different at&t employees, Nate went above and beyond to make sure I was given right information. It’s evident that he cares about his job, is very knowledgable in the industry, and he seriously deserves a promotion. He’s a huge asset to the company, and I am very thankful for his help!”
“Chinnu is a gem! From the moment the I walked in, he was friendly and welcoming. He helped find the perfect phone for me to upgrade without any pressure. I appreciate the positive attitude and great sense of humor. The service was top-notch, and the entire process was easy. Highly recommended! He definitely needs a Raise.”
“Smile, you’re on Cricket! 😄
🎉 ENTER TO WIN a BRAND NEW iPhone 16e — Fully Dressed! 📱✨
Just come into the store and participate. Everyone is eligible!”
“Had to Wait for 3 days after getting my new cell in the mail for full service to be turned on . As to why customer service couldn't do that the 1st day beats me ! The guy in the store was nice, no line and he got it done quick.”
“It was the most seamless process. Both Matt’s were very helpful and patient with me. They could not have been nicer and I will recommend this location . They were so efficient. It is really the best Verizon store I have been to.”
“This review is 5 stars specifically & only because of Randall's exemplary customer service, communication, and calm demeanor. He is fantastic and should be running the place. I've been a customer for about 10 years and never had a positive experience in a store. It is always incredibly stressful, and overall I dislike at&t as a company. I've thought about leaving many times, and today was no different... until Randall went above and beyond! He helped me find the best option and explain bill changes in a transparent and patient way.”
“Awesome employee. She was very helpful and knowledgeable and got us in and out very quickly with exactly what we wanted at a very amazingly awesome low out the door price”
10AM - 7PM
920 Main St, Pittsburgh
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“The young man gave me suggestions nlaid out my options for me He was very polite n answered all my questions addressing each of my concerns in less than an hour n a half I had a new phone n was able to keep my same phone number which was a huge concern for me I was very pleased with my experience as a new customer at BOOST STORE IS ON MAIN ST. IN SHARPSBURG OH YES THIS WAS A SUNDAY MOST OTHER STORES ARENT OPEN ON SUNDAY”
“Stopped in the store to ask for assistance. Chris, the store manager was extremely helpful. He was so kind and professional. He helped “save the day”! Thank you Chris.”
“Today I met Pradeepthi I was in an emergency situation needed to purchase a new phone she was extremely helpful and very intelligent in providing what was needed if I had to grade her I would give her an 8 plus for service”
“Excellent customer service the representative was friendly and efficient. I would recommend this location. He is professional and very helpful. Thank you for being so kind.”
“Bought my new iPhone from the most terrific young man, Roman. He was so patient and made me feel like I wasn’t as technically challenged as I am! He explained everything and made the experience so easy. Congratulations on a fantastic employee!”
“Hey my name is Mr saleh I’m at your location with AT&T and I love the way how Tatiana is serving people with kind and respectful and patient and so sweet and she is doing overtime for us”
“This location was decent, the sales person was kind, and took care of my problem. The only issue I do have is with Boost and their lack of locations. I had to come all the way from Greensburg to North Versailles to pay my bill bc there was an issue with their online site.”
“Bryce is Awesome. Amazing personable and knowledgeable with my issue with my phone. He helped me figure out issues with old phone unfortunately my phone won't read any sim card or esim . So I got a new phone. I definitely won't hesitate going back. Employees like Bryce make it Worth your while and very knowledgeable with At&t . Thanks again and very pleased with his Help. Great Customer service and support!”
“Wish was absolutely amazing! She was very helpful, very knowledgeable, very patient! She did not give up until we fixed the issue. She fought for me with the metro port department until we got the issue handled, over a hour call. 5 stars!”
“The staff went the extra mile to explain the T-Mobile internet services, get me the best deal, and didn't make me feel bad for not knowing much. Highly recommend.”
“Bishop was very friendly, professional and knowledgeable! I would, and already have, recommend working with him to change services. A very rare, pleasant individual!”
“I went into the Sharpsburg Metro store to get a new phone. I accidentally got the wrong phone (different model but very close). I went back a few times to see what could be done. I was pushed off a few times, but today they were perfect. I went in to switch the phone and the employee Lindsey Satterfield was there to help me. She was unsure of procedure so went out of her way to call the manager and resolve the issue for me instead of making me come back. She was able to get me the correct phone and do what she needed to to activate it properly. Took 15 minutes max for the swap. During that time Lindsey was very friendly and tried to help me make the time go by. I wish all my store interactions were so pleasant. Lindsey is definitely an asset to the store. Quite satisfied customer. I hope her higher ups read my review and give her props.”
“Asia she's amazing and haves such a great spirit and good customer service skills I would recommend this store to Everyone. Monroeville Mall Boost Mobile ?”
“Jenn was Exceptionally helpful!
Her Excellent Customer Service and being knowledgeable of how to fulfill my request,is what made my visit one that will certainly not be my last!
Thank you Jenn for providing something that is unfortunately hard to come by now;
An Excellent Customer Service experience!”
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“He helped me to get into my phone.
I forgot my phone password stuck for 4days. Been to 2 Other metro stores but they don't know how to do.
This guy was perfect.”