Gerber Collision & Glass is a highly regarded auto repair shop known for its excellent service and customer care. Many customers have praised the business for its effective communication, providing updates through text messages and phone calls throughout the repair process. The staff is noted for their friendliness and helpfulness, with specific mentions of how they guide customers through the repair journey, especially for those unfamiliar with the process.
Customers appreciate the quality of the repairs, with some mentioning that their vehicles were returned in a condition similar to being detailed. The manager has displayed a commitment to customer satisfaction by personally coordinating repairs and expediting scheduling, ensuring that customers' needs are met promptly.
However, there have been some concerns regarding scheduling issues, particularly with communication errors related to contact information. One customer experienced frustration with repeated mistakes regarding rental car arrangements, which led to a negative impression of the customer service in that instance.
Overall, Gerber Collision & Glass is recognized for their quality work and dedication to customer satisfaction, making them a trusted choice for auto repairs. Despite some isolated negative feedback, many customers have expressed a willingness to return for future services and recommend the business to others.
Gerber is a 10 out of 10!! The staff is by far some of the best I’ve had and my vehicle looked brand new when completed .. Well Done Dakota, Tara, and Brandy you all are top notch
August 2026
These guys are the absolute best. I’ve given him 100% on all the work they did on my car. I will never go anywhere else if anyone who use this I recommend you go to them first before you go anywhere else in the tri-state area these guys really truly get it done.
August 2026
Highly recommend Gerber Collision & Glass. They were actually able to get Silver Rock aka Carvana to pay up for the undisclosed dents on my truck. No deductible, fast turn around, great customer service and quality work.
