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“I’m almost in love with Home Depot I really like there stores lay out compared to other stores there competitors. Staff are very helpful least at the store location outside of the city of Philadelphia ?”
“Nick was very patient while I made my decisions and was very knowledgeable in all of the products I was considering. We will reach out to him again when we begin our kitchen renovation for our new appliances. Thank you.”
“Brought 2 machines in for services and appreciated the customer service with bringing them in from the car. Joined Shop Hop and purchased fabric. Impressive shop!”
“Very well run store, the manager Rich goes above and beyond to make sure I get everything I need in a timely manor.
Jack and Paul both counter guys are extremely awesome helpful guys as well!”
“Helped me with my plumbing issue. I'm just trying to DIY and ran into problem. Not only did guy behind counter help but other customer (obviously he was plumber) chimed in and helped me. This item was painted and halfway in the wall. So I now know what this is and it's now fixed and my mom happy”
“Have purchased from them before with excellent results. Needed new washer and dryer. Our sales person, Connie, was very good and knowledgeable. Helped us through process. Ordered both and now waiting for delivery. Thank you Connie.”
“Josh is the Man!
I own a rental that has an 80 year old woman living their that has health problems. The AC stopped working, I troubleshot that the 50/5 capacitor was defective. This Woman really needs the air conditioning. I called Josh at Johnstone Supply in Hatfield 4 minutes before closing at 4:56pm. All other HVAC supply stores were already closed at 4:30pm. Most customer service people would just not answer the phone so close to the closing time. Josh answered, I told him what I was dealing with & that I would really appreciate it if I could pay by credit card for the capacitor and pick it up outside the store because it would take another 1/2 hour to get there. I told Josh I would completely take responsibility for the capacitor if it got stolen. Josh not only said he would be glad to help me but would not accept payment for the capacitor considering the circumstances. I picked up the capacitor where Josh said he left it. I installed the capacitor in the rain where the rental is in Quakertown. AC is working Great!
Josh deserves this review. There should be more people in this world like Josh. Thank You Josh & Johnstone Supply in Hatfield!”
“We purchased a Sebo vacuum from Bob 4 years ago and go back yearly for suggested upkeep. Bob the owner is very knowledgeable and friendly. Bill is equally as friendly and helpful. They won’t make you buy something you don’t need.”
7AM - 8PM
782 PA-113, Souderton
Appliances
“Big problem with my order - but Melissa in customer service got it all fixed!! Highly recommend this Home Depot! Mistakes happen but getting it resolved quickly, like she did, with care and professionalism was so great to see!”
“Needed help with a paint color.Had a lid from a old can.A woman at the paint counter was very helpful. This at the Willow Grove Pa. store. Thanks. Now I was at the Warrington Pa store early on.The guy at the paint counter was a real a******* Couldn't and wouldn't help just goes to show you.”
“From their sales counter, their sales personnel, their fabrication department, their in stock items from Francis to mini splits AC unit parts and all the tools you can imagine and if they don’t have it, they probably can get it. I’ve been done with these guys for over 30 years it’s just a wonderful experience every time you go into this Company. All the sales reps are very, very knowledgeable. I can go on about my experience there.”
“The Rental Center employees at the Souderton, PA Home Depot are fantastic. I use this Rental center frequently and they are always very professional, knowledgeable and give excellent customer service.”
“I had an issue with my Bosch dishwasher and needed a part to fix it. Not only did the team get me the part they actually took apart a floor model to get me the part.
These guys go above and beyond for their customers. They have a customer for life! Always shop local!”
“Could not say good enough things about this store! The manager Caleb was so amazing and helpful when I accidentally canceled my online ship to store when we were coming to pick up for curb side and the online customer service told me “ too bad, you’ll have to reorder it and ship it all over again “ even thought it was sitting there at the store. He worked it out and we were were able to pick it up. Huge thank you to him!”
“We had a slight problem with the floor that we purchased, and I must say that Kevin, who is the assistant store manager was fantastic in dealing with a bit of a complicated issue. He went over and above!”
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“We had a solid experience with the contractors that came out to help install our new appliances (and a few other things).
I think they were installed right because there's no gas smell and everything in our kitchen works and looks fine.
The downside though: communication and installation speed.
We picked a delivery day when we ordered, but arrival window was communicated the day before, which was annoying. Glad we were able to move around some work stuff so we were available.
The other downside was how fast they installed things. Might sound weird, but it was so fast I was worried they skipped steps. The oven and microwave were installed in 15 min (including removal of the old ones). We blinked and it was done. Still kinda paranoid they didn't pay close enough attention to detail.
I also had to adjust burner flame hight myself (the last appliance store did that for you), and both appliances had a number of grease smudges on them.
But overall, for the price, we're happy.”