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“My experience at the Havertown Verizon Wireless store has been nothing short of excellent! I needed a new phone to replace my 8 year old Samsung S8. I was helped by Jailane and she was the best! She has thorough knowledge of the phone I chose and the plans available through Verizon. She answered all of my questions to my satisfaction and did it enthusiastically and with a smile on her face. I recommend her highly!”
“Staff is 200% better & welcoming than any verizon store in the area. Ron took time to explain the promotion, transferred my data & gave me good bundle discount on accessories. My go-to store for any phone needs.”
“Ramadan and Matt were beyond helpful and very informative I was very much impressed soon as I walked in by Ramadan and Matt was there to back him up I loved the service”
“I don't usually do reviews but I brought my touchscreen laptop in because the screen was cracked and I wasn't able to use it. My laptop is fixed and working perfectly fine. I'm happy with the customer service and the screen repair. I recommend coming here if you need a screen repair. Thank you for fixing my screen.”
“Excellent service. One of the Original Tmobile stores been around for long time. Extremely knowledgeable and friendly.I have been with Tmobile for over 20 years.”
“I made the switch from Verizon for the international plan for work purposes. If you come to this establishment asks for Dom! He’s knowledgeable and compassionate with customers. By far one of the best sales associates I’ve ever had. Would give Dom 10 stars if I could!”
“My experience was by far the best customer service experience that I have ever had. The person that helped me name is Tiarra. She is well spoken and full of information. She addressed all of my questions and concerns. She was so helpful. I’ve recommended this store to everyone that I know. My experience was awesome.”
“Every time I go to this store the customer service is outstanding! I have never had a bad experience. My family and I only go to this store for any of our phone needs. I highly recommend this store.”
“This t mobile is awesome! They helped me out with all my issues and set me up for success with my new phone. Mike , Denise & Yannick all put in their expertise together to get us right :)”
“Talk to Blake. He was the best. He dealt with my frustration and upset, superbly. He never flinched and he listened to me and then, best of all, he HELPED me and kept a customer. Thank you so much for everything. I do appreciate it.”
“Very helpful person....my whole family bought phones from him... Five star person..very good behavior.very kind . price is very cheap than any other store ♥️good quality products.love to visit this store”
“I typically don't visit this location but I am happy that I decided to stop in. As I entered I immediately was greeted by an associate, Will, and offered assistance. I was glad the store wasnt crowded and was helped with no wait time. I was showed a variety of phones and accessories. Will was very patient answering all of my questions. He seemed knowledgeable about many products. He helped me transfer info from my old phone to my new phone. He applied my screen protector and showed me some cool features on my new phone. Overall, I was very impressed and had a good experience.”
“I had to stop in at this location today because I needed help with my phone. The guy that was working was extremely polite and helpful. He had me out the door within 5 minutes with my problem resolved”
“Hands down one of the best in store experiences I have had at a T-mobile store. Kammy and her staff are knowledgeable, patient and very helpful. They made my visit a positive one! Keep up the great work!!”
“This visit was not the best nor the worst. Went to upgrade two phones. It seems like I was bothering the young worker from being on her phone when I came in. It was the look, rolling of eyes, and lack of enthusiasm for her job that just did not sit right with me. In any event, I simply went to a different store and was able to upgrade with no issues”
“After my phone was stolen by a homeless guy I bought a slice of pizza I didn't know my account pin and was locked out of my account. The guy working here changed my pin for me and got me a new phone while restoring my contacts. In and out in under 15min”
“Calongi was so helpful and nice. He genuinely tried to help me (xfinity people on 3 seperate calls, lied to me about taking my 2nd line off and sending me money back. After 2 months of no service it went from 90 dollars to 400) He was patient, easy going and kind. Give that man a raise ❤️”
“John Jayy helped me and my fiance switch from Verizon to T-mobile and get new iphones and such. He was so helpful and patient even with the store being super busy. 10/10 would recommended”
“I had an amazing experience at Verizon. I spoke with Jason and Marc. All I needed was a sim card but theytreated me as if I were buying a new phone + service. I highly recommend them.”
“I was in today to upgrade my phone and i was assured by Juliana. She had wonderful customer services skills and i was in and out within a hour so happy to be coming back to this location!!!!”
“Steve was very professional as well as all the other staff that was in the store they answered all of my questions they took the old phone and paired it with the new phone and all of my contacts and pictures and everything and made sure everything went right before I went home Great service”
“Good, relatively-timely service by knowledgeable, kind staff. Convenient location, well-equipped, if not totally perfect due to street parking and lack of handicapped accessible entrance. Expect to wait a bit during peak business, but expect the wait to be worth it. Even if they don't have what you need in-store, they'll instruct you on how to order what you need, either to your home or to the store for pickup. Good experience on the whole.IMPORTANT COVID-19 NOTICE:Please be kind to and patient with all laborers working in service industries during this pandemic, and please wear a mask in public, especially inside! T-Mobile is fully open and operating, but masking up is still required.”
“I had an excellent experience at this store... twice. Mike is knowledgeable, professional, and polite. Go early. The employees get beat up over the course of the day.”
“My elderly mother had a billing issue and couldn't get through to telephone support so she went to the Verizon store to try to sort it out. The manager on duty was Rashid and he went above and beyond the call of duty to help my mother. He not only straightened out the issue, but helped my mom install the Verizon app so she could try to address any future issues through the app. Thank you Rashid for being so nice, so helpful. I wish I could have been there to help but its nice to know people like you are there to lend a hand to people in need of good old fashioned customer service.”
“I went to a Verizon store and the service was terrible and not customer friendly. I decided to go the Verizon store in King of Prussia and the Manager Dionne greeted me at the door with a warm and friendly smile, and immediately address my needs. She is an asset to the company . She is very knowledgeable, and the information she provided was very helpful. She addressed my needs . My son and I left the store very happy. Thank you Dionne!! I appreciate you a lot.”
“I came in today to add another phone to my prepaid account. Walk through the door and Lira immediately helped me out. She was knowledgeable and extremely helpful. Got home and tried to migrate the phone to the account and hit the wall. Was on with a "live agent" or should I say agents ...& it was awful!! Came back to the store and Marcus got the job done! When we left the account was updated correctly and the new phone was ready to go! HIGHLY recommend the staff here! They are friendly, knowledgeable and so kind!!”
“I went to Newtown Square's T-Mobile today to get a new phone. I was really worried, because I haven't always had good experiences buying phones in the past. But an employee named Dianelys was working today, and they were AMAZING. Knowledgeable, helpful, friendly... Probably the best experience I have ever had buying a new phone. They made it absolutely painless.”
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“Went here to get an apple watch added to our plan. We found Rob and his team to be friendly and helpful. Rob had a depth of experience on the current plans, promotions and equipment. We are grateful for their extra time and assistance provided in setting up our new watch. We observed Rob work with his teammates and we were impressed. We saw him diffuse an angry client, coach a new employee, and help another employee with proper account set-up. He had a calm and factual demeanor. We had a great experience and would highly recommend this store. *** UPDATE *** So we get our first bill and we were getting overcharged $200. Rob told us we were getting a promotion that actually had just expired. Corporate T-Mobile on the 611 number was VERY helpful and figured out how to fix the mistake. Their support is so great, all people here in the US. I'm going to keep the 5-STAR review even though I had to waste an hour of my life fixing their mistake... we all make mistakes, and it was an honest one.”