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“If they have 6 stars I will be more than pleased to rate this branch .
From the teller Khalil ( not sure if the spelling is correct ) to senior staff of the bank .The customer service is exceptional .The teller was humble , patience with me till all my needs were solved .
You are greeted with smile and your banking needs are just answered ASAP.
They are always willing to listen and go extra miles in making sure you are satisfied .
This is why I was pushed to give the flower to this branch and staff while they are alive .
Please give this branch a try for your banking needs .
Happy Easter folks”
“The Benchmark Federal Credit Union is a 5-star financial institution, because the representatives are courteous, reliable, willing, capable, caring, and they follow-up with the customer until the issue is completely resolved. I wish the representatives of other financial institutions would do the same. Keep up the great work!”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
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“I have been a Benchmark FCU customer for over 20 years and highly recommend them. The staff is so nice and easy to work with. Shared banking makes it simple to stay with them and make physical deposits as required. Benchmark is my go-to for Home Equity, Car Loans, Certificates, Checking and Savings.”