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“I’ve dealt with many T-Mobile employees over the years but today this young woman Kayla was an absolute model employee in my eyes. She helped me and explained everything to me in such great detail. The store is also very clean and the store manager was also a very kind young man. If you’ve had issues else where I recommend you go to them. Quick easy understanding and willing to help you.”
“I had to exchange a few items and I had no problem with the young lady behind the counter. Only problem if you want to call it that is that she had no attitude. She was very melancholy but nice in the same way. All in all it was a good experience”
“Good clean store, the guy in the store was super helpful and even helped me get setup with a case and new phone after switching from boost. Would definitely recommend this store.”
“Got My device switched with few minutes and this is the fastest service I have ever experiened so far.
Representatives are a great help i must Say...finally metro is taking their customers need seriously....?”
“I went with my mom, and she initially had some issues, but it resolved itself. The service still needs to be more aware of personal information on shared accounts. Hopefully, my mom can get everything settled correctly eventually, but we think it may take jumping through some unnecessary hoops. Update: She got help and they sent her a newer device; they also changed the number for her since she was getting 20-50 spam calls a day. It turned out ok in the end for her.”
“I walk into the store and was greeted by the person sitting in front of the door. After I walk into the store and started looking around nobody comes to you and ask you if you need any help. I just asked for help for gentleman that was assistant somebody else and I told him that I will wait for him, he took the customers to check out and he never came back to me. I had to walk back to the front of the store at the entrance connect the person that greet me to see if I can get someone to help me at the car audio he did send someone and was very helpful in my opinion the employees need some customers training.”
“Justin and Ali are superstars!! Thank you for the combined effort with getting my navigation bar back!
Really nice folks who truly wanted to help me.
I appreciate you both. Thank you!”
“Daniel was ABSOLUTELY A great help w setting my new phone up.
His patience and care of applying my screen protector was great.
Highly recommend asking for him
A perfect gentleman.
Thank you sir”
10AM - 7PM
266 E End Ctr, Wilkes-Barre
Electronics
“4 phones free. Yes. Bring in two phone numbers , pay first month service and activation ($20) and leave with phones for the whole family with 10G of hot spot and 100G of Google on line storage. $120 a month for unlimited everything on all 4 lines.”
“3 very sweet women helped me get a new phone. My old one was cracked horribly and they set me up. Gave me my first responder discount and transferred everything over to my new phone flawlessly. They also included in the premium bundle plan for me incase my new phone cracks, I can save money. I love my new phone. I hope they see this and they are there for when i have to add my boyfriend to my line. They gave me a receipt and a free turbo charging port. Thank you all for your help!”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“Excellent staff.. Very helpful.. Family oriented... All sorts of things being offered when it comes to services and items.... Worth supporting within the local community, definitely one of my first stops before I go to a big brand store... Also depending on what it is you're looking for, if they didn't have it; they'll even order it for you... THE BEST EVER!!!!!!!”