Luzerne Bank is highly regarded by its customers for its friendly, helpful, and professional staff, especially at the Wilkes-Barre and Wilkes-Barre Township locations. Customers appreciate the personal service and the welcoming environment created by team members who greet each visitor warmly and treat everyone with respect. The staff consistently go above and beyond to ensure positive experiences, making banking easy and convenient. Many reviews highlight the knowledgeable tellers and the branch managers, who are praised for their fabulous service and dedication. Customers value the bank’s easy-to-use online banking app, mobile deposit feature, and the partnership with Zelle, which makes transferring money simple. The bank’s team appears to genuinely enjoy their jobs and work well together, creating a positive atmosphere. Overall, Luzerne Bank is considered the best in town and highly recommended for anyone seeking a personal, professional, and caring banking experience. The staff’s friendliness, combined with the bank’s convenient services, makes Luzerne Bank a trusted choice for many in the Wyoming Valley area.
I have been baking with luzerne bank for as long as I can remember. I love the people at this location in wilkes barre the best . They're always super helpful and friendly whenever I go in. Thank you for making my banking easy!!
February 2025
I’ve been fortunate enough to have a great lender Rose Mahler. She’s the best in customer care and lending. Since then I’ve been making my payments at the new Wilkes Barre Township branch! Gerry and crew are the best! Always greeting you when you walk in and very knowledgeable. I highly recommend stopping by!
December 2024
Great bank! Best in town and possibly the country! Anytime you need anything, they are there to help you. Very personal, professional, and polite ! Strongly recommend this bank to anyone in Wyoming Valley!
