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“Had a great experience at this T-Mobile store. The staff was friendly, knowledgeable, and took the time to explain all my options without rushing or upselling. Everything was handled quickly and smoothly. Definitely appreciate the excellent customer service—this is how it should be done.”
“Stopped in to get a new phone and i was greated by very friendly and helpful Chelsey D., her and the whole staff there was very helpful and willing to help. I walked out with my new phone and feeling happy. Anytime you purchase something and your bill goes down, its a good day. I think AT&T in Dickson City needs to learn from them. Thank you Chelsey!”
“Best service I’ve gotten in awhile, just sold my iPhone for 510$ . fast and easy, plus rab is such a nice dude.
They don’t switch prices when they buy merchandise from anyone in person, and they don’t screw you over like other places in Wilkesbarre!! definitely stop down, either here or to Scranton. Would recommend. Fast and easy process”
“great service here. Drew spent about two hours with me transferring my data over to a different phone when i had no idea what to do. didn’t make a sale but gave me the time of day anyways. very thankful for the support here at this location.”
“I went with my mom, and she initially had some issues, but it resolved itself. The service still needs to be more aware of personal information on shared accounts. Hopefully, my mom can get everything settled correctly eventually, but we think it may take jumping through some unnecessary hoops. Update: She got help and they sent her a newer device; they also changed the number for her since she was getting 20-50 spam calls a day. It turned out ok in the end for her.”
“Best service of all the Metro locations around Wilkes-Barre! Was able to activate a new phone without any hassle or change of plans. Friendly service too! I recommend this Metro store over the others nearby.”
“I had a fantastic experience with Denise at this location. She went above and beyond to help with my account. Very friendly, knowledgeable, and didn’t stop until she found a solution! Super appreciative of her help! Highly recommend!”
“Great experience, thank you Ruth for successfully getting my existing cricket account unlocked and number transferred to the new device after days of unsuccessful attempts via phone/chat agents. Excellent customer service and willingness to take the time to contact the cricket management to help unlock the account. You guys were the most helpful!! - Tanya”
“Went there first sign up for internet then 2 weeks later for a phone I was leaving the company I had went in and Victoria helped me excellent worker helped me with everything transfer everything from the old phone to the new phone i would recommend people in this store excellent”
“4 phones free. Yes. Bring in two phone numbers , pay first month service and activation ($20) and leave with phones for the whole family with 10G of hot spot and 100G of Google on line storage. $120 a month for unlimited everything on all 4 lines.”
“Special thanks to Meghan for her fabulous customer service transferring all my old phones information to my new one. She was extremely helpful, professional and knowledgeable. I was at the store as soon as they opened this morning and she was able to take care of me as well as others while my phone was transferring information. Kept me updated as we moved through the process and acknowledged every customer as soon as they walked in. It’s so nice to see a smiling face and have awesome customer service to correct a problem. Thank you Meghan. Liz C”
“3 very sweet women helped me get a new phone. My old one was cracked horribly and they set me up. Gave me my first responder discount and transferred everything over to my new phone flawlessly. They also included in the premium bundle plan for me incase my new phone cracks, I can save money. I love my new phone. I hope they see this and they are there for when i have to add my boyfriend to my line. They gave me a receipt and a free turbo charging port. Thank you all for your help!”
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“I’ve been to this store several times, definitely my favorite spot in the area for electronics. During Christmas I bought both my kids refurbished iPads and met the owner, he was super kind and helpful. Six months later, they still work great.”