“I’ve had terrible luck this year with my car, but thankfully I’ve always been able to get quick service from this Enterprise location. Their prices are better than most, and their staff members are always friendly. Sam helped me today and he was lovely! Super personable and had a great conversation with me. I love when businesses hire kind, caring, and honest people who can hold a conversation. That’s why this is always my go-to car rental spot! Thanks Sam for being so kind, you made my day with your understanding and patience! I have OCD and I tend to do some weird things when I rent a car, because I’m a germaphobe. Sam was super cool about it and asked me questions about my OCD to better understand how it works. He listened intently without judgement. I felt so heard! Never thought a car rental spot would be the place I feel the most validated lol, but it was just so nice to have someone be so compassionate and patient with me. I’m usually embarrassed of all the compulsions I have to do like wiping down the seat, steering wheel, etc.. but he was super cool about it, and that meant a lot to me! Thanks again Sam!”
“I got a car here about a little over month ago for the week so I could go visit family in Baltimore. The service was a little slower but that was because manager was training a new employee. They were both very nice to me and explained everything very well (unlike other car rental places I've been to) I will definetely pick Hertz again next time I need a rental car to accommodate my needs.”
“This is the second time they fixed my car after an accident. They did a great job. I got my car inspected & oil changed today and they saw my car when i had my accident and they said whoever fixed my car did an excellent job. Thank you! It looks like brand new again.”