Best Buy offers a large selection and great prices on items like laptops, TVs, appliances, and electronics, with many options from high end to basic. The experience can vary; some customers report a good experience with many helpful workers who give great information and advice without pressure. Exceptional customer service is noted from certain employees who are described as outstanding, attentive, knowledgeable, polite, modest, and honest, resolving issues with respect and kindness. However, customer service is sometimes reported as lacking, with some unexperienced workers. The out-of-pocket costs can be a bit higher, and assessing products like surround sound speakers before purchase can be difficult. Despite this, many customers conclude they are happy with what they got for the price and recommend shopping at Best Buy.
Just bought a Samsung 65 inch tv after my 15 year old TV went out. Really great customer service and honest people.
April 2026
Selection is a bit small when it comes to PC parts. Website will tell you they have things in stock but they wont actually have any in store
March 2026
Huge shout out to Sam and Nick at the phones section. They were so helpful and an absolute joy to work with! My sons and I came in today just to look around. Ended up upgrading my phone, switching providers and getting the best deal in the process!
