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“Went to Verizon in Hummelstown to get help transferring information to a new phone. The young man that was working - Amir - did a FABULOUS job for me! Everything transferred perfectly, and nothing was lost!
Thank you, Amir... for a job well done!”
“Jordan, was awesome to work with today! He was very professional and helpful. Not one customer was ignored, he was great at greeting everyone when they came in the door and was able to multitask without anyone feeling neglected. I’m so glad that I went to the Verizon at Etters! Thank you Jordan for all your help today.”
“Courtney and Abigail were soooo much help. They helped me transfer everything I needed, which was a big fear I had of losing my pictures and messages. I cant thank them enough. I highly recommend both women to help your needs as a consumer.”
“I had the pleasure of meeting Jessy today.He was very kind and willing to help me with my iPhone the issue. Problem solved in less than 5 minutes!!Thanks Jessy!”
“This is the BEST customer service I have received in years.
Mr Lee the manager was so kind , knowledgeable, and friendly.
I would recommend this store under his command every day of the week.
I suggest a pay raise so you never lose this RARE person.
He's a HUGE benefit to T mobile.”
“Wait, very short. Alley was very helpful and informative. She didn't try to upsell us, which i appreciated. We knew the price plan before going in, and she helped us with it. Really love my new phone.”
“Our router took a dump after trying to change password.
Went into store and were given a brand new unit, different from the 1st. Very pleased with the service in store.”
“Me and my brother went in to add a line to our plan. My brother’s phone was in Vietnamese, which made things a little challenging, but Kelley was extremely patient and helpful. He helped us find the MEID and guided us step by step to set up the eSIM on my brother’s existing phone.
Kelley was very knowledgeable, smart, and friendly. He made the whole process easy and stress-free. We really appreciate his help and great customer service! Thank you so much Kelley.”
“Been going to T-Mobile store for the last few month for updates, and always tried to change my plan to pay more and always every time left the store with a bad taste. But yesterday I went in and ASHLYN PLOWMAN approached me with the best smile and extraordinary customer service told her what I needed, in less then 40 mins got me my new phone transferred everything and always with a positive attitude wow. Excellent customer service thank you so much. She was amazing answer all my questions. Thank very much. T-Mobile should have more employees like you easy to work with and did what I was trying to do for the last few months. Beca the other employees was not willing to go the extra step to to help out. T-Mobile you need more like her. Definitely the best experience I had with T-Mobile ASHLYN PLOWMAN YOU ARE AMAZING THANK YOU!
T-Mobile should be proud to have employees like you.”
“Had a wonderful experience at this store. Bree was our help and was amazing,kind,polite, understanding, knowledgeable and so much more. We got hoodwinked into trying verizons competition which is a story on its own,long story short she got us back on track with verizon service and was so nice through the whole experience. Good customer service help is hard to find these days,very hard, Bree sets the bar. So thankful for her help today!”
“Equipment was upgraded so I went to the store to return old equipment and exchange TV remote. Greeter was very pleasant. She took care of me immediately. I was in and out in no time”
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“I have no problem with the pricing. I had some issues which turned out to be problems I caused by using poor quality splitters for added TVs. They replaced the equipment and everything is fine. NO cost for service visit.”