Printing Services in York, PA

“I wish I could give Liz Bortner 100 stars, because five simply does not come close to reflecting the level of service, kindness, professionalism, and genuine care she provided me.

I am in California and recently found myself in an incredibly stressful situation after my client accidentally left her cell phone behind at a nearby hotel in York, Pennsylvania. By the time I realized what had happened, I was already back across the country. I called The UPS Store hoping someone might be willing to help me figure out how on earth I could get this phone safely returned to California overnight.

That is when I reached Liz, the manager, and I can sincerely say she was an absolute miracle.

I never even had the opportunity to meet Liz in person. Every single part of this was handled over the phone, which somehow makes what she did even more extraordinary. From thousands of miles away, Liz immediately made me feel like I had someone on the ground who genuinely cared about solving the problem. She did not treat me like just another customer or another transaction. She treated my situation as though it personally mattered to her.

Liz went so far above and beyond anything I could have reasonably expected. She helped coordinate everything necessary to get my client’s phone recovered, packaged, shipped, and sent overnight back to California. She was incredibly patient, communicative, reassuring, accommodating, detail-oriented, and proactive throughout the entire process. Every time there could have been another obstacle, Liz seemed to already be thinking three steps ahead about how to solve it.

What could have turned into an absolute nightmare became completely manageable because of her.

There are people who simply do their jobs well, and then there are people like Liz who remind you what exceptional customer service actually looks like. She took ownership of a situation that was not her responsibility, helped a complete stranger calling from across the country, and went out of her way to make sure absolutely everything went smoothly from beginning to end.

I cannot adequately express how grateful I am to her.

Liz, THANK YOU. Truly. You were my miracle in Pennsylvania that day. You gave me an enormous amount of peace of mind during a very stressful situation, and your willingness to go the extra mile meant more than you probably realize.

The UPS Store is incredibly fortunate to have someone like Liz representing their company. Employees and managers like her are the reason customers remember a business, recommend it to everyone they know, and remain loyal for years. If corporate leadership ever reads these reviews, please recognize this woman. She is an extraordinary representation of what customer service, leadership, compassion, and professionalism should look like.

If you ever need anything shipped in York, PA, this is the location to call, and if you are fortunate enough to have Liz helping you, know that you are in exceptionally good hands.

Thank you again, Liz, from the bottom of my heart. You turned an impossible situation from California into a successful overnight shipment across the country, entirely over the phone, and I will never forget how incredibly helpful you were.

100/10. Truly one of the best customer service experiences I have ever had.”

“Everyone who works at this location is so friendly and welcoming! I had quite a few Amazon returns and was honestly a little nervous about bringing them all in because I’ve had less-than-great experiences with returns at the Red Lion location. The staff here made the entire process so easy. They were kind, patient, and quickly handled all of my returns without making me feel like an inconvenience. Such a great experience—I’ll definitely be coming back to this location!”

“Friendly and helpful service from the employees there. If you're shipping internationally, do it from here, because they offer the cheapest rates and several different companies, like Meest Sea and DHL. Saved $200 shipping a small 4lb package with them over UPS. They also have a nice selection of York memorabilia if you're looking to ship that as well. Highly recommend!”

“I was greeted as soon as I walked in. It was clean inside. And I was waited on right away. She even asked if I would like proof on delivery! Which I didn't even think of. Which I truly appreciate.”

“After another print shop was giving me a hard time and delays for a time sensitive project. I stopped in here to get a project done for the first time.

They were extremely busy, but took the time to answer my questions, gave me a space to work there, worked on my project while I was still in the store and on my way home got the notification that it was done!

Highly recommend!

Two thumbs way up!!!”

“Got some custom T-Shirts made here for my business recently and the quality and comfort is perfect. Megan is really pleasant to work with and her attention to detail is really on point. Definitely will be doing more business here in the future.”

“I had to laminate a stack of papers last minute, and they provided prompt and friendly service. The gentleman helping me communicated the various options and ensured I understood the differences in result from all options.”

“Brian was incredibly helpful. I called him and needed help with last minute funeral service memory cards. He said no problem got them done in a day. They are absolutely beautiful and perfect for what we needed. Highly recommend this company for all of your printing needs.”

“Staples is always a quick go to. I would suggest going on apps like iBotta and see what Cashback they offer. They're not the best price but in a pinch it typically have what I need.”

“I forgot the exact location (inside Walmart close to Dover PA)and, but I had to drop off a package that I needed sent right away. The young gentelman was awesome and heard my issue and took good care of me. THANK YOU”

“Print and Marketing team always goes above and beyond when printing my items for special events. Work is done quickly and economically, which is important for our small all-volunteer organization.”