Shipping Centers in York, PA

“I wish I could give Liz Bortner 100 stars, because five simply does not come close to reflecting the level of service, kindness, professionalism, and genuine care she provided me.

I am in California and recently found myself in an incredibly stressful situation after my client accidentally left her cell phone behind at a nearby hotel in York, Pennsylvania. By the time I realized what had happened, I was already back across the country. I called The UPS Store hoping someone might be willing to help me figure out how on earth I could get this phone safely returned to California overnight.

That is when I reached Liz, the manager, and I can sincerely say she was an absolute miracle.

I never even had the opportunity to meet Liz in person. Every single part of this was handled over the phone, which somehow makes what she did even more extraordinary. From thousands of miles away, Liz immediately made me feel like I had someone on the ground who genuinely cared about solving the problem. She did not treat me like just another customer or another transaction. She treated my situation as though it personally mattered to her.

Liz went so far above and beyond anything I could have reasonably expected. She helped coordinate everything necessary to get my client’s phone recovered, packaged, shipped, and sent overnight back to California. She was incredibly patient, communicative, reassuring, accommodating, detail-oriented, and proactive throughout the entire process. Every time there could have been another obstacle, Liz seemed to already be thinking three steps ahead about how to solve it.

What could have turned into an absolute nightmare became completely manageable because of her.

There are people who simply do their jobs well, and then there are people like Liz who remind you what exceptional customer service actually looks like. She took ownership of a situation that was not her responsibility, helped a complete stranger calling from across the country, and went out of her way to make sure absolutely everything went smoothly from beginning to end.

I cannot adequately express how grateful I am to her.

Liz, THANK YOU. Truly. You were my miracle in Pennsylvania that day. You gave me an enormous amount of peace of mind during a very stressful situation, and your willingness to go the extra mile meant more than you probably realize.

The UPS Store is incredibly fortunate to have someone like Liz representing their company. Employees and managers like her are the reason customers remember a business, recommend it to everyone they know, and remain loyal for years. If corporate leadership ever reads these reviews, please recognize this woman. She is an extraordinary representation of what customer service, leadership, compassion, and professionalism should look like.

If you ever need anything shipped in York, PA, this is the location to call, and if you are fortunate enough to have Liz helping you, know that you are in exceptionally good hands.

Thank you again, Liz, from the bottom of my heart. You turned an impossible situation from California into a successful overnight shipment across the country, entirely over the phone, and I will never forget how incredibly helpful you were.

100/10. Truly one of the best customer service experiences I have ever had.”

“Everyone who works at this location is so friendly and welcoming! I had quite a few Amazon returns and was honestly a little nervous about bringing them all in because I’ve had less-than-great experiences with returns at the Red Lion location. The staff here made the entire process so easy. They were kind, patient, and quickly handled all of my returns without making me feel like an inconvenience. Such a great experience—I’ll definitely be coming back to this location!”

“I was greeted as soon as I walked in. It was clean inside. And I was waited on right away. She even asked if I would like proof on delivery! Which I didn't even think of. Which I truly appreciate.”

“Friendly and helpful service from the employees there. If you're shipping internationally, do it from here, because they offer the cheapest rates and several different companies, like Meest Sea and DHL. Saved $200 shipping a small 4lb package with them over UPS. They also have a nice selection of York memorabilia if you're looking to ship that as well. Highly recommend!”

“After another print shop was giving me a hard time and delays for a time sensitive project. I stopped in here to get a project done for the first time.

They were extremely busy, but took the time to answer my questions, gave me a space to work there, worked on my project while I was still in the store and on my way home got the notification that it was done!

Highly recommend!

Two thumbs way up!!!”

“NOT BEING ABLE TO TALK TO A HUMAN IS VERY TROUBLING, HOWEVER, THE DRIVER BROUGHT ALL 3 LARGE BOXES TO MY DOOR ON THE SECOND FLOOR. HE DESERVES A REAL PAT ON THE BACK. THANK YOU TO THE DRIVER!!”

“GREAT EXPERIENCE - THANK YOU!
Just received a cross-country shipment that as the saying goes, hit the ball out of the park. Fantastic communication, teamwork, service. Thank you so much to everyone involved for working so well together through all the handoffs to assure fast and safe transport… after going way above and beyond on getting a great rate. A+++!!!”

“I forgot the exact location (inside Walmart close to Dover PA)and, but I had to drop off a package that I needed sent right away. The young gentelman was awesome and heard my issue and took good care of me. THANK YOU”

“Staples is always a quick go to. I would suggest going on apps like iBotta and see what Cashback they offer. They're not the best price but in a pinch it typically have what I need.”

“Print and Marketing team always goes above and beyond when printing my items for special events. Work is done quickly and economically, which is important for our small all-volunteer organization.”

“Nice lady at the guard shack! They had a restroom NO porta potty THANKGOD! I arrived around noon. Had a open appointment time. Easy check in / out. I was the only truck in the yard, was giving a dock door right away there was plenty of space 2 maneuver. I would hate to deliver here if there was Hella trucks in the yard i could see it being a cluster fuk! Theres no over night parking which is no biggie they don't have the room so thats understandable. I got unloaded rarely quickly was in & out within a hour not sure if he wanted to go on lunch break or what but he got me in & out!
There's a small Rutters like 6 miles away truck friendly if you want to grab a bite or ca th so e Zzz's
129 Leader Heights, York, PA, 17403 is the address you can find tbe location on trucker path.”

“Although at times, the Post Office is short staffed, it's because certain v. large corporations are putting pressure on government to privatize. In 2025 this service will have been operating competently and loyally to US citizens and customers for 250 years!”

“Picked up my mail here. The local post offices are not used too much anymore. I tried the help phone number. It is very not helpful. We should ho back to people.”

“The lady that helped me was very patient and committed to helping me! She made things as easy as possible and was very pleasant. I had a P.O. Box reservation to complete and a change of address. It got a bit complicated due to the reservation being attached to a very old phone number. She would not give up, never made me feel rushed despite at least eight people waiting behind me. The older employee seemed to constantly be nudging her to tell me I had to go help myself online. Print the 1093 myself despite the instructions online saying differently. She also tried to find another out by saying well if the ph# doesn’t match there’s nothing we can do. The older clerk wanted any “out” she could find to send me on my way without helping me. The younger clerk wasn’t having it and remained pleasant and driven to help! I wish I knew her name.

I visit often as I have a PO Box here. I feel the need to reiterate excellent experiences because I see such a poor rating of this location; there’s a new young man at the front desk. Good looking and excellent demeanor!”