Sporting Goods in Pointe-Claire, QC

“They didn’t have the shoes I wanted but the lady that was working there took her time and helped me with all information i needed. Although she knew I won’t buy from them she was kind enough to let me tried multiple sizes until I reached the perfect size. Great store, I recommend.”

“I wanted to take the time to celebrate some folks who are genuinely kind, curious and go above and beyond!

The review is for Tuesday, December 2nd 2025 around 6 PM.

I had been searching for non-toxic weights and headed to Canadian Tire, the Fitness Depot, Walmart, even thought, heck, will I have to use Amazon to buy weights? (like the good old school iron cast with no coatings!) - I am not much of an Amazon person at all - once every couple of years I would say. I was also open to elastic bands made of natural rubber.

Being a scientist working at the intersection of conservation, environmental health, social justice and accessibility, I aim for high standards and easily detect greenwashing, which unfortunately is uber present - whether so called recycled petrochemicals in bathing suits or others.

Back to our story. I walked into Sports Expert and was having a bit of a heavy day. Alex (Alesandra) was super lovely and understood what I was looking for, checked in with some colleagues and referred me to Jake (M!). I was pleasantly surprised by Jake's curiosity and lack of judgment when spoke about Multiple Chemical Sensitivities (chemically-sensitive, reacting to fragrance, offgassing from synthetic rubber and much gym and workout equipment) and my field work and research where I witnessed waste being burned due to lack of management or mold exposure.

Jake is very mature young man, well-educated, compassionate and curious. He showed me some weights that did not match and suggested elastic bands. I mentioned that it would be lovely if companies would list all materials and ingredients in general. Asked if could do a sniff test and lo and behold, no offgassing, no synthetic smell. Was already ready to get them and we turned the package and noticed it was written natural rubber.

Alignment. I was extremely happy and made the purchase (let's say between Alex and Jake, I felt already that this day had turned around!) When I got to the cash, I asked the staff member where I could leave a review. I just happened to be Alyssa's first day and she also went above and beyond and we had another lovely chat and she was also very aware about chemical sensitivities.

I had not been to Sports Experts in a long while - or many other stores in general because I am not used to seeing actually clean products. Safe to say I will definitely be back and hope to see these amazing young adults again! I have to say the customer service in general in the past 4-5 years has been very different and not for the best. These folks were a breath of fresh air! I hope they are celebrated!

Cheers!”

“This place has been around for years. They had a change in administration around 2022 or so and revamped the store at the time. It’s a pleasure to see they keep customer svc at the top of their list. Owners are involved and present in the operation of the store.
Great place to get ringette and hockey equipment!”

“I absolutely recommend this store! I was looking for shoes for my son’s birthday and Zee recommended me a pair. He was so happy! She was so kind and patient with me and knew what she was talking about!”

“As somebody who’s been managing in retail for over 3 years, I know the 5 star reviews are just as important as the 2 or 1 star ones, so I had to leave this one.

I had an issue with an in-store pickup, but Marissa and Sierra solved it quickly and went above and beyond. Amazing customer service from them. Marissa was also such a pleasure to talk to. Thank you thank you for your kindness and amazing service!”