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“I had a problem where my wifi would intermittently cut for a minute or so and then would come back on... I called for service and was surprised that I was able to talk to a human operator immediately with out going through a long menu of phone options,. The service technician came when scheduled and was very courteous and professional... as it turned about a week later out the problem continued to happen and I called. They sent out the service tech..he was apologetic that it was not fixed the first time and and he replaced every component from the wire from the pole to the modem and wifi booster pods...The problem is now fixed and the speed is very fast. I would never have gotten this service from Cox and I am happy that my monthly rate is set for 3 yrs.”
“I take the five stars back, this one person that works on Newport Ave Pawtucket, can never help me. I ask why my FB was never transferred to new phone, he don't know. Not a T-Mobile problem. No matter what I asked, it wasn't a T-Mobile problem. Really? Isn't it all connected? OMG”
“I've been a loyal T-Mobile customer since my first cellphone many many years ago. T-Mobile Tuesdays is a program that thanks T-Mobile customers with free stuff, great deals, and exclusive offers every Tuesday--just for being a T-Mobile customer. This program launched in 2016. Recently the T-Mobile Tuesdays app got updated to the T Life app. The app is free to download. On some Tuesdays, T-Mobile offers free physical items for customers to redeem via the app and pick up in-store. Some of those items are reusable tote, winter blanket, socks in honor of Pride Month, a notebook in honor of Black History Month, Halloween "Trick-or-Treat" bucket, and so much more. This T-Mobile store located on Level 3, near Boscov's, always has the free items in stock and I never had any trouble redeeming it. At times, you may have to wait for a staff member to assist you but the staff are always friendly. Download the T Life app if you have T-Mobile and haven't done so already.”
“Had a great experience with Jonathan at the Boost Mobile store on Lonsdale Avenue. Just bought a new iPhone 15 and took it to the store for activation. There was some difficulty because my service is through Boost Infinite which is somewhat different from the regular Boost Mobile. Jonathan opened a chat with customer service and got them to send me an e-sim which allowed me to activate the new phone. Really appreciate the time he took to do this even while dealing with other customers.”
“I was stuck for 2 hours on 195 East with a flat tire. The tow truck driver dropped me here because it was the closest off the highway. These guys were so nice!! Courteous, professional and fast!! I got a new tire, very reasonably priced, and I was out in 30 minutes!! Thank you Kelvin and Robert for the super service!! Definitely less expensive than the Toyota dealer I bought my other tires at. I will be coming here again..hopefully driving myself.”
“The staff here was great. Props especially to Jon. My wife needed an upgrade that ended up being complicated, and he champed right through it. Appreciate you, Jon!”
“Ariana gave the best experience at T Mobile in Cranston, RI. She solved my problem efficiently and was very welcoming when she saw me come in to the store. I will be going to T Mobile to address any issues in the future.....I think she would be a great
example & trainor because she put me at ease right away and her awesome attitude made my day!!”
“I lost my phone not too long ago and went to Verizon and received nothing but the BEST service ever!!!! Josh was extremely helpful and did apsolutely everything for me to replace my phone! Out of all the Verizon stores that I've been to this was clearly the best. Thanks so very much!”
“after my phone unexpectedly broke this morning, i decided to take a trip to t-mobile. fernando immediately helped set me up with exactly what i was looking for as soon as i walked through the doors. he was so helpful & even offered kind words of advice when i told him about feeling like i had a bad luck streak. amazing and genuine customer service, he deserves a promotion”
“I had to bring a Verizon TV cable for a refund.
The representative took care of the procedure with ease.
He was very happy to take care of it, had a smile on his face.
Checked my Gmail to send me the receipt.”
“wanna give a shout out to Vito - 66595 for helping me fix my internet connection! As an individual studying IT in college right now I was at a loss on diagnosing and fixing internet problems myself. He was fast, nice and easy to converse with while getting things up and running!”
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“JORDAN was an amazing help when I came in to get a new iPhone 15! Iv never had such a smooth and seamless experience at a Verizon store before….highly recommend and will definitely be coming back !!!”