The Verizon store at Smithfield provides a convenient location for customers seeking the latest mobile devices, 5G home internet, and business services. Customers appreciate the friendly and knowledgeable staff who offer personalized, one-on-one service. Many reviews highlight the helpfulness of employees, with specific praise for quick and efficient phone setup, assistance with discounts—including military discounts—and support during device upgrades. Customers also value the store’s size and location, making visits comfortable and accessible. The staff’s patience and kindness stand out, with employees going above and beyond to address individual needs and resolve issues. Online ordering options, including in-store pickup, free two-day shipping, express lockers, and same-day delivery, add to the convenience. Overall, customers have had positive experiences with the store’s attentive service and fair pricing, fostering loyalty and trust in Verizon’s services.
Manny was incredibly helpful and patient while assisting me with my phone. He made the whole process easy, answered all my questions, and provided great customer service. Really appreciated his help and expertise!!
May 2026
Came in with a connection issue after being on the phone with customer service who couldn’t solve the problem. The associate named Brian very quickly got to the bottom of the issue (using a vpn) and resolved it. I was so relieved! Thanks again!
June 2024
Amy and Dexter are phenomenal- they were fast and efficient leaving me happier than expected when I switched from t-mobile (who won't help even a dying soul) and I was so happy I did the switch
