Dorman's Auto Center, Inc. is highly praised for its exceptional customer service and honesty. Customers highlight the professionalism of staff members like John and Jed, who go above and beyond to assist with repairs and car purchases. John is especially recognized for his knowledge, advocacy, and flawless communication, making challenging situations easier, particularly for women who might feel vulnerable in auto matters. The team is appreciated for their honesty, especially when they identified that a costly leak diagnosis was unnecessary, saving customers money and building trust. The repair process is described as quick and efficient, often exceeding expectations, with some customers noting their vehicles were returned in better condition than before. The dealership also offers help with insurance issues, ensuring a smooth experience from start to finish. For those looking to buy a car, especially first-time buyers, the staff's patience and honesty make the process smooth and confident. Overall, Dorman's Auto Center, Inc. is regarded as a trustworthy, friendly, and reliable auto service provider that prioritizes customer satisfaction and integrity.
I would definitely recommend Droman’s to anyone & everyone. Jed at the Pawtucket location helped me get into a car even though my credit wasn't the greatest. Although we hit some obstacles in the way, they were able to fix any issues and/or concerns I had. Everyone is super friendly & good to work with.
July 2024
I was told by Toyota I had a leak and it would cost me $5000. Dormans Auto found no leak at all. They were very honest with me. They could’ve taken me for a ride but they didn’t.
July 2024
Dorman’s auto has been amazing anytime I had an issue they were able to fix it with no issues. All the workers here are fantastic.
